Anubha Singh

Experience

• 

  Goranga Tech Ltd.

  Jul 2018 - Sept 2018

  Intern-trainee
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  AfterShip

  Sept 2018 - Dec 2019

  Application Support Engineer

  Owned and drove the resolution process for applications issues,communicating the statuses, performing root cause analysis, andproviding post-resolution reporting for high severity incidents. Helpedresolved windows login issues, isolated missing web reporting data andcorrect daily reporting process errors.Having work experience in different tools including API, Amazon WebServices, JIRA, Zendesk, and various other inbuilt apps of AfterShip.Working closely with the development team in resolving the userqueries within the stipulated SLA’s.Working on the user websites/stores and add and remove theapplication and changing the interfaces using coding languages.Answered Customer questions and resolved service issues by providingtroubleshooting advice, schedule calls with them to provide moreassistance if needed.Providing Sales Support by troubleshooting new installation issues,developing new product specifications, and meeting Customer needswith product and parts drawings and documentation.Also, Worked on to the different tools, L2 support to their Customer ,outlook Skype, Active directory troubleshooting, Oracle VDI handling.Provided 24*7 support to all web based and client based applications.Worked on Service Now, HRMS tools. Show less

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  Condeco

  Feb 2020 - Mar 2021

  Application Support Analyst

  Worked on the core java Platforms including bug fixes.Performed quality assurance testing on new software releases to ensure alignment withgoals for efficiency and performance.Installed, configured and provided ongoing configuration management for all customapplications.Interacted with Clients to resolve issues and answer all software related queries.Acted as a first point of contact with Customers and provided them with assistance ontheir reported Issues.Resolved Customer complaints and concerns in a prompt and courteous manner.Maintained up-to date knowledge of Company Product and services to ensure thataccurate information has been provided to Customers.Interfaced with customers and developers to diagnose the problems and implementconfiguration requirements and solutions.Handled global clients over Zoom Calls. Show less

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  BlueStacks

  Apr 2021 - Oct 2021

  Member Of Technical Staff

  Providing support to their end users on the gaming platformPerform regression, sanity & Functional Testing on their games and applicationsWorking on FreshDesk tool, jira,Solved Unresolved Customer Issues, Maintained inter-departmental communication toprovide support to the Customers.Created reports on Customer Feedbacks and worked upon procedures to improve theFeedbacks.Working on to Log Monitoring tool e.g Splunk , and gather the logs of gaming platforms ,if any Error reported update to QA Team. Show less

• 

  Zeller

  Oct 2021 - Jan 2023

  Production Support Engineer

  Extensively worked on Log monitoring via DataDog, Cloudwatch to monitor thetransactions flow, also traffic switching and routing performed by AWS AppMesh at thetime of Bank Maintenance.Worked on AWS Tools, Maintenance of GIT repositories for the application, assisteddevelopers with establishing and applying appropriate branching through CodePipelineand S3 Bucket.Worked on API integration of Pay later application, done API testing for them.Exposed to all the aspects of Software Development Life cycle (SDLC) such asAnalysis, Planning, Developing, Testing and Implementation..Managed Customers, and escalation process of product and ensure that escalationswere handled in a timely manner with appropriate follow ups if needed.Provided On-call Support, resolved the issue of Customers over the call and trackedtheir issues on tickets.Assisted Customers with more difficult technical issues requiring a greater level ofpersonalized care and in greater length.Work closely with the project management team, collecting information related toupcoming upgrades to ensure the correct knowledge transferred to Customer.Worked upon Incident Reports (IR) and Root Cause Analysis (RCA) creation and providedthe RCAs to Customers with in the defined time Show less

• 

  LambdaTest

  Jan 2023 - now

  Troubleshooting of every issues and/or escalate to necessary teams during demo prep and POCs.Delivered compelling demos to showcase the art of the possible, defined , build and executed the POCs.Architect the best fit Solution to the customer and ensure successful product evaluation & post implementation.Assisted sales in generating and evaluating opportunities with prospects and customers.In conjunction with sales, participate in ongoing customer interaction for demand generation and follow-on business.Done Project effort estimation, solution architecting, and technical proposal preparation.Interacted with technical personnel to scope opportunity, architect possible solutions, and prepare technical parts of the proposal consisting of effort and time budgets. Meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.Sell technical solutions to customers with professionalism and enthusiasm and provide accurate and timely management information, to include - activity reports.Leading follow-ups of actions defined during several client and team meetings proactively.Maintaining high level of inter-personal relationship and high degree of customer orientation.Engaging with customers for business development and knowledge transfers to become Trusted Channel partner and Technology Advisor.Participated in onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful customer launch. Show less

  • Solution Engineer - Pre Sales

    Jan 2023 - now

  • Solution Engineer

    Jan 2023 - Apr 2023