Hashim Ismail

Experience

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  The Saudi Jordanian Industrial Development Co , Jordina

  Nov 2015 - Jul 2017

  Electrical Engineer-maintenance department

  •Handling operation, calibration, and maintenance of Robots.•Performing the responsibilities of Electrical and Network Engineer.•L1 and L2 network issues•Electro-pneumatic control system.•Electrical, control panel construction

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  BRIGHT HOME

  Jul 2017 - Nov 2018

  Autocad Designer

  Worked on internal designs and meeting with customers to prepare the final plans that meet their demands and perceptions, also follow-up on the complaints of customers and work to solve them as a point of contact between the customers and the management department.

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  Estarta Solutions

  Nov 2018 - Nov 2022

  Customer Support Engineer

  I have worked in both USA SD-WAN and in the EMEA Architecture team with the following Duties:•Proficiently resolving technical issues pertaining to vManage, vBond, vSmart, cEdges, vEdges, and enterprise through systematic troubleshooting methodologies•Assisting clients in deploying both overlay and underlay networks to ensure seamless integration and optimal performance.•Expertly diagnosing and resolving issues across all technologies and sub-technologies within Cisco SD-WAN•Replicating issues observed within customer environments and meticulously documenting them to initiate bug reports, facilitating timely resolution and enhancing product reliability.•Collaborating with cross-functional teams of engineers spanning various technologies to effectively address customer requirements and troubleshoot network issues, ensuring prompt resolution and optimal service delivery.•Providing mentorship and training to new hires, imparting essential knowledge and skills to foster their professional growth and integration into the team Show less

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  Jordan Business Systems - JBS

  Nov 2022 - now

  Technical Support Engineer – Network & Security | SD-WAN Specialist

  Technical support engineer [Network and Security] / SD-WAN Specialist• Led and contributed to multiple enterprise projects, demonstrating strong leadership,collaboration, and project management skills.• Offered expert technical network support to optimize the stability and efficiency of customers'network infrastructures.• Served as the point of escalation for SDWAN (Software-Defined Wide Area Network) technology.• Played a key role in implementing and optimizing SDWAN solutions, contributing to improving network performance and reliability.• Collaborated with cross-functional teams to analyze and address complex technical cases.• Developed and maintained documentation for network configurations, troubleshootingprocedures, and best practices.• Stayed abreast of industry trends and emerging technologies, providing strategic recommendations for enhancing the customers networks. Show less