Hashim Ismail

Hashim Ismail

Electrical Engineer-maintenance department

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location of Hashim IsmailAmman, Jordan

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  • Timeline

  • About me

    SD-WAN Specialist | CCNP Enterprise | CCNP SCOR | ENDESIGN | Technical Support Engineer – Network & Security

  • Education

    • Al-Balqa'Applied University(BAU) •Faculty of Engineering Technology (FET)

      2010 - 2015
      B.Sc. in Electrical Power Engineering Electrical Power Engineering

      Activities and Societies: I was giving lectures to strengthen the students in the Department of Electrical Engineering topics

    • Al Hussein college high school

      2009 - 2010
      Jordan High school Certificate (Tawjeehi) High school

      Activities and Societies: School radio

  • Experience

    • The Saudi Jordanian Industrial Development Co , Jordina

      Nov 2015 - Jul 2017
      Electrical Engineer-maintenance department

      •Handling operation, calibration, and maintenance of Robots.•Performing the responsibilities of Electrical and Network Engineer.•L1 and L2 network issues•Electro-pneumatic control system.•Electrical, control panel construction

    • BRIGHT HOME

      Jul 2017 - Nov 2018
      Autocad Designer

      Worked on internal designs and meeting with customers to prepare the final plans that meet their demands and perceptions, also follow-up on the complaints of customers and work to solve them as a point of contact between the customers and the management department.

    • Estarta Solutions

      Nov 2018 - Nov 2022
      Customer Support Engineer

      I have worked in both USA SD-WAN and in the EMEA Architecture team with the following Duties:•Proficiently resolving technical issues pertaining to vManage, vBond, vSmart, cEdges, vEdges, and enterprise through systematic troubleshooting methodologies•Assisting clients in deploying both overlay and underlay networks to ensure seamless integration and optimal performance.•Expertly diagnosing and resolving issues across all technologies and sub-technologies within Cisco SD-WAN•Replicating issues observed within customer environments and meticulously documenting them to initiate bug reports, facilitating timely resolution and enhancing product reliability.•Collaborating with cross-functional teams of engineers spanning various technologies to effectively address customer requirements and troubleshoot network issues, ensuring prompt resolution and optimal service delivery.•Providing mentorship and training to new hires, imparting essential knowledge and skills to foster their professional growth and integration into the team Show less

    • Jordan Business Systems - JBS

      Nov 2022 - now
      Technical Support Engineer – Network & Security | SD-WAN Specialist

      Technical support engineer [Network and Security] / SD-WAN Specialist• Led and contributed to multiple enterprise projects, demonstrating strong leadership,collaboration, and project management skills.• Offered expert technical network support to optimize the stability and efficiency of customers'network infrastructures.• Served as the point of escalation for SDWAN (Software-Defined Wide Area Network) technology.• Played a key role in implementing and optimizing SDWAN solutions, contributing to improving network performance and reliability.• Collaborated with cross-functional teams to analyze and address complex technical cases.• Developed and maintained documentation for network configurations, troubleshootingprocedures, and best practices.• Stayed abreast of industry trends and emerging technologies, providing strategic recommendations for enhancing the customers networks. Show less

  • Licenses & Certifications

    • B.Sc. in Electrical Power Engineering

      Al-Balqa'Applied University(BAU) ,Faculty of Engineering Technology (FET)
    • Cisco Certified Specialist - Data Center ACI Implementation

      Cisco
      May 2025
      View certificate certificate
    • Cisco Certified Specialist - Security Core

      Cisco
      Oct 2022
      View certificate certificate
    • Cisco Certified Specialist - Enterprise Core

      Cisco
      Aug 2019
      View certificate certificate
    • CCNA

      Cisco
      Sept 2018
      View certificate certificate
    • Cisco Certified Network Professional Data Center (CCNP Data Center)

      Cisco
      May 2025
      View certificate certificate
    • Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation

      Cisco
      Sept 2019
      View certificate certificate
    • Cisco Certified Network Professional Enterprise (CCNP Enterprise)

      Cisco
      Sept 2019
      View certificate certificate
    • Designing Cisco Enterprise Networks [ ENDESIGN 500-490 ]

      Cisco
      Feb 2023
    • Palo Alto Networks Certified Network Security Engineer

      Palo Alto Networks
      Oct 2024
      View certificate certificate