Charis Sirolly

Charis Sirolly

location of Charis SirollyOrlando, Florida, United States

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  • Timeline

  • About me

    Human Resources - Assistant Director, Hilton Orlando

  • Education

    • University of Central Florida – Rosen College of Hospitality Management

      -
      Master of Science - MS Hospitality Management
    • University of Mary Washington

      2006 - 2010
      Bachelor's Degree Sociology
  • Experience

    • Hershey Entertainment & Resorts

      Jun 2010 - Jan 2015

      -Oversaw daily operations of multiple food and beverage outlets within the Hershey Lodge, a full-service resort offering 665-guest rooms, 100,000 square feet of meeting and exhibit space, and five distinct dining options-Hired, trained, and supervised in excess of 25 employees-Responsible for customer service, hiring/on-boarding tasks, forecasting, scheduling, payroll, and staff training and development-Participated monthly in property 'Manager On Duty' program -Accommodated and anticipated guest requests to ensure guest satisfaction-Coordinated VIP arrivals and orchestrated the delivery of VIP amenities -Recommended local activities and restaurants and made dining reservations-Coordinated transportation -Registered and oriented guests to the resort-Maintained accurate occupancy data to ensure maximum rooms revenue-Processed guest room charges and received payments on accounts -Ensured prompt and complete resolution of guest complaints-Responded to guest correspondence -Answered guest questions about the amusement park and other Hershey Resorts attractions

      • Assistant Food and Beverage Manager, Hershey Lodge

        Jun 2012 - Jan 2015
      • Concierge / Guest Services Agent, Hershey Lodge

        May 2011 - Jun 2012
      • Front Desk Agent, Hershey Lodge

        Sept 2010 - May 2011
      • Guest Relations Associate, Hersheypark

        Jun 2010 - Sept 2010
    • Hilton Hotels & Resorts

      Apr 2015 - now
      • Assistant Director of Human Resources

        Feb 2023 - now
      • Human Resources Manager

        Jun 2021 - Feb 2023
      • Guest Service Manager

        Oct 2018 - Jun 2021
      • Front Office Manager

        Aug 2016 - Oct 2018
      • Assistant Front Office Manager

        Oct 2015 - Aug 2016
      • Front Office Pre Arrival Coordinator

        Apr 2015 - Oct 2015
  • Licenses & Certifications