Charis Sirolly

Experience

• 

  Hershey Entertainment & Resorts

  Jun 2010 - Jan 2015

  -Oversaw daily operations of multiple food and beverage outlets within the Hershey Lodge, a full-service resort offering 665-guest rooms, 100,000 square feet of meeting and exhibit space, and five distinct dining options-Hired, trained, and supervised in excess of 25 employees-Responsible for customer service, hiring/on-boarding tasks, forecasting, scheduling, payroll, and staff training and development-Participated monthly in property 'Manager On Duty' program -Accommodated and anticipated guest requests to ensure guest satisfaction-Coordinated VIP arrivals and orchestrated the delivery of VIP amenities -Recommended local activities and restaurants and made dining reservations-Coordinated transportation -Registered and oriented guests to the resort-Maintained accurate occupancy data to ensure maximum rooms revenue-Processed guest room charges and received payments on accounts -Ensured prompt and complete resolution of guest complaints-Responded to guest correspondence -Answered guest questions about the amusement park and other Hershey Resorts attractions

  • Assistant Food and Beverage Manager, Hershey Lodge

    Jun 2012 - Jan 2015

  • Concierge / Guest Services Agent, Hershey Lodge

    May 2011 - Jun 2012

  • Front Desk Agent, Hershey Lodge

    Sept 2010 - May 2011

  • Guest Relations Associate, Hersheypark

    Jun 2010 - Sept 2010
• 

  Hilton Hotels & Resorts

  Apr 2015 - now

  • Assistant Director of Human Resources

    Feb 2023 - now

  • Human Resources Manager

    Jun 2021 - Feb 2023

  • Guest Service Manager

    Oct 2018 - Jun 2021

  • Front Office Manager

    Aug 2016 - Oct 2018

  • Assistant Front Office Manager

    Oct 2015 - Aug 2016

  • Front Office Pre Arrival Coordinator

    Apr 2015 - Oct 2015