Katarah Yezzi Griffin

Experience

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  Super Bi-lo

  Dec 2011 - Sept 2013

  Customer Service Clerk

  · (Now known as Food City)· Using bookkeeping software and managing large deposits for the company.· Handling customer concerns in a professional manner.· Assisting fellow coworkers and departments in admin tasks, and assisting managers in their tasks· Delivering excellent telecommunication skills to better address customer needs.· I have been praised for staying on task, following the store code, and for my AMAZING customer service outreach.· Supervisor: Calvin Gilreath at 423-855-3000. Show less

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  LUPI'S PIZZA PIES, INC.

  Sept 2013 - Dec 2015

  Server

  · Team player, working in a high-paced environment while delivering excellent results.· Ensuring exemplary customer service and problem-solving for a satisfactory experience.· I have been commended by my manager for paying attention to detail, being knowledgeable, and for being reliable. · General Manager: Steven (Steve) Turpin at 423-602-7499.

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  David's Bridal

  Jul 2015 - Feb 2016

  Bridal Consultant

  · Customer satisfaction through forming lasting customer outreach and connections.· Problem-solving and telecommunication skills to reach out to customers and improve their experience.· I have been commended by managers for my hard work, my quick learning skills, as well as my positive attitude. · Manager(s): Luann McCuiston or Cheron Douglass at 423-855-5300.

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  Carriage Dry Cleaners

  Dec 2015 - Feb 2016

  Customer Service Representative

  · (Now known as White Star Cleaners)· Delivered exemplary customer service and creating good customer rapport.· Attention to detail and organization skills.· I have been praised by my manager and coworkers for my reliability and flexibility.· Manager: Patricia (Patsy) Ragan at 423-267-2532.

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  ANIME-ZING ESCAPE INC.

  Apr 2016 - Dec 2017

  Assistant Manager

  · Delivered excellent customer service and problem-solving while forming lasting customer connections.· Computer and technology usage as well as minor IT problem solving.· Owner: Jonathan (Jon) Schwartz at 770-914-8282.· Processing orders, bookkeeping, managing deposits, event planning, and running of events.· Working as a team player or on solo projects and delivering satisfactory results.· I have been told I am a dedicated and hardworking employee.

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  GameStop

  Jul 2016 - Dec 2016

  Sales Associate

  · Delivered customer service and creating lasting customer impressions.· Attention to detail and organization skills.· Helped in processing orders.· I have been praised by my managers and coworkers for my personability and customer connection.

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  N/A

  May 2019 - now

  Technical Specialist
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  Enterprise Integration

  Mar 2022 - May 2023

  · In the short time I have been with the company, I have grown from a Level 1 Service Desk Technician to a Subject Matter Expert in under three months, and a full-fledged team lead within six months.· I have proven my IT knowledge to my team and superiors.· I have also received praise for my dedication and teamwork.· My job involved working on technical issues and getting users back up and running.· Experience with Connectwise and ServiceNow ticketing systems.· I specifically handled ticket triaging, ad hoc incidents, and tasks, bridgeline calls, training and transition, working directly with the client, assisting fellow Technicians with their questions, and more. Show less

  • Team Lead

    Sept 2022 - May 2023

  • Subject Matter Expert

    Jun 2022 - Sept 2022

  • Service Desk Technician

    Mar 2022 - Aug 2022
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  The University of Texas at San Antonio

  Sept 2023 - now

  Student Assistant

  UTS Cyber Operations