Sameera Madusanka

Experience

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  PC LINK COMPUTER SOLUTIONS

  Jan 2011 - Jan 2013

  Computer Hardware Technician

  Worked for both Private and Government Sector Organizations in Sri Lanka.I have experience in Home and Office Network Configurations.First Level application support, assemble personal computers to a given configuration. Install and configure internal and external devices for existing systems.Configuring the Power Plans to Networking. Perform Cabling, Connecting and Configuring of All network Connections. Network Solutions and Troubleshooting. Attend to Problems caused by viruses and other malicious program components.Data Backup Solution and Recovery. Show less

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  DMS Electronics (Pvt) Ltd

  Nov 2014 - Nov 2021

  Prepare estimates for repairs and upgrades.Perform preventive maintenance of personal and network client computers.Assemble personal computers to a given configuration.Install and configure internal and external devices for existing systems.Over 3+ Years of Experience Azure Active Directory, Active Directory-Windows Admin. Logs and tracks all incident and service request using ServiceNow / Cherwell Service Management Online ticket tracking system based on ITIL. Responsible for Servers Health Check and Performance Monitoring for all the Window servers. Resolving hardware/Operating Systems and application software issues within SLA.Assist / provides end - user support with regards to Software / Hardware / IT peripherals related issues and troubleshooting of desktop over the Phone or RDP / SCCM. Azure Cloud Migration Project Phase 2 (Windows 10 and O365) for Ceylon Tobacco Company Sri Lanka.Network Migration Project (Cisco Meraki)Experienced in installing and upgrading the firmware of HP, DELL, IBM Blade and Standalone servers.Coordinate with service providers, vendors and various teams throughout the organization to ensure timely resolution on Issues.Managing printer server and network printers.Perform Cabling, Connecting and Configuring of All network Connections.Network Power Solutions and Troubleshooting.Attend to Problems caused by viruses and other malicious program components.Cisco Routing and Switching.Cisco Meraki Platform Support.Fiber Optic networking Solutions.Linux Administration.Microsoft o365 cloud.WAN Migration.VPN to ZTNA Cloud Proxy Migration.Riverbed installing. Show less Experienced in ServiceNow ticketing System, Cherwell ticketing system.First-level application support, hardware support, network configurations.IT documentation getting daily reports on system availability in the Windows server and client. Coordinating with internal and external support teams regarding IT issues (first-level IT support) with Fujitsu, British Telecom, and Orange Business Service. Azure Cloud Migration Project Phase 1(Skype for Business and Outlook) for Ceylon Tobacco Company Sri Lanka. I was able to deal with the following vendors Dialog Business Services Sri Lanka, LankaCom, and Sri Lanka Telecom, for troubleshooting and new implementation purposes.Managing File and Print Servers, Lotus Notes 8.5 and Application Servers. System Administration Function like user ID, e-mail and Group Access Creations. Support the roll-out of new applications. Show less

  • IT Support Specialist

    Jan 2018 - Nov 2021

  • Information Technology Executive

    Nov 2014 - Dec 2017
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  HCL Sri Lanka

  Jan 2022 - now

  Senior Support Engineer