Ade Aulia Rahman

Experience

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  Telkomsel

  Jan 2014 - Jan 2014

  RnD staff
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  Setia Manggala Abadi. PT

  Apr 2017 - Jul 2019

  Service Support Engineer

  Demonstration, Installation, Application, Service and Maintenance for Medical Ultrasound.

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  PT Multi Teknindo Infotronika

  Jul 2019 - Apr 2022

  Customer Support Engineer

  • Conducted site survey to measure acoustic noise, vibration, and electromagnetics field at customer site based on electron microscope environment standards. • Managed installation project from pre to post installation process.• Performed installation of various Scanning Electron Microscope instruments and delivered operational and application training.• Worked closely with Global Technical Support to troubleshoot complex issue of electron microscope instruments.• Supported customers with service and maintenance for Scanning Electron Microscope, and Transmission Electron Microscope instruments. Show less

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  Trice

  Apr 2022 - now

  Healthcare IT Application Support Specialist, Asia

  • Provided application and healthcare IT support for Asian customers and channels. • Responsible for implementation and support of web-based medical image management, medical reporting also communication solution.• Delivered product training to customers and channels/distributors.• Worked closely with development team to improve product quality and services.• Supported channels/distributors with business and marketing activities.

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  Mindray

  Sept 2023 - now

  Regional Technical Support

  • Provided Remote and on-site technical support to Customers, FSE's, CSE’s and channel FSE across SEA&SA region for medical imaging modalities• Worked closely with GTS and R&D to escalate product feedback and quality or performance issues• Supported field service for high-end product and special cases• Proactively monitor and fix technical systems issues and develop strong working relationship with CSE’s and channel FSE for primary modalities and VIP customers.• Planned and delivered technical service training program to improve FSE and CSE skills also their competencies• Collected and managed quality escalation orders• Held monthly technical review with FSE in region and shared technical news to ensure they are up to date and meet the needs of the business Show less