Ade Aulia Rahman

Ade Aulia Rahman

RnD staff

Followers of Ade Aulia Rahman334 followers
location of Ade Aulia RahmanIndonesia

Connect with Ade Aulia Rahman to Send Message

Connect

Connect with Ade Aulia Rahman to Send Message

Connect
  • Timeline

  • About me

    Technical Support Engineer

  • Education

    • State University of Jakarta (Universitas Negeri Jakarta)

      2011 - 2017
      Bachelor's degree Electrical and Electronics Engineering
  • Experience

    • Telkomsel

      Jan 2014 - Jan 2014
      RnD staff
    • Setia Manggala Abadi. PT

      Apr 2017 - Jul 2019
      Service Support Engineer

      Demonstration, Installation, Application, Service and Maintenance for Medical Ultrasound.

    • PT Multi Teknindo Infotronika

      Jul 2019 - Apr 2022
      Customer Support Engineer

      • Conducted site survey to measure acoustic noise, vibration, and electromagnetics field at customer site based on electron microscope environment standards. • Managed installation project from pre to post installation process.• Performed installation of various Scanning Electron Microscope instruments and delivered operational and application training.• Worked closely with Global Technical Support to troubleshoot complex issue of electron microscope instruments.• Supported customers with service and maintenance for Scanning Electron Microscope, and Transmission Electron Microscope instruments. Show less

    • Trice

      Apr 2022 - now
      Healthcare IT Application Support Specialist, Asia

      • Provided application and healthcare IT support for Asian customers and channels. • Responsible for implementation and support of web-based medical image management, medical reporting also communication solution.• Delivered product training to customers and channels/distributors.• Worked closely with development team to improve product quality and services.• Supported channels/distributors with business and marketing activities.

    • Mindray

      Sept 2023 - now
      Regional Technical Support

      • Provided Remote and on-site technical support to Customers, FSE's, CSE’s and channel FSE across SEA&SA region for medical imaging modalities• Worked closely with GTS and R&D to escalate product feedback and quality or performance issues• Supported field service for high-end product and special cases• Proactively monitor and fix technical systems issues and develop strong working relationship with CSE’s and channel FSE for primary modalities and VIP customers.• Planned and delivered technical service training program to improve FSE and CSE skills also their competencies• Collected and managed quality escalation orders• Held monthly technical review with FSE in region and shared technical news to ensure they are up to date and meet the needs of the business Show less

  • Licenses & Certifications

    • Workshop "Ultrasonografi Dasar Obstetri"

      CV Sudami Sukses Mubaraka
      Aug 2017
    • Information Technology and Communication Certification with subject Web Design

      Information Technology Development Center State University of Jakarta
      Jan 2012
    • Jira Fundamentals Badge

      Atlassian
      Jun 2022
      View certificate certificate
    • Mindray Certified Service Representative

      Mindray
      Nov 2023
    • Training Certificate

      CHISON Ultrasound Manufacturer
      Apr 2017
    • DICOM & HL7 CDIP

      ACS - Training & Technologies
      Aug 2022
    • SEM/SDB Entry Level Systems

      Thermo Fisher Scientific
      Jan 2022
    • Mindray Certified Service Trainer

      Mindray
      Dec 2023