Jennifer Koch

Experience

• 

  Stonegate Group

  Feb 2013 - Sept 2013

  Administrative Assistant

  Started as a receptionist and was promoted to Admin in July 2013.

• 

  Sudo Shoes

  Sept 2013 - May 2015

  Sales & Media

  Sales associate, social media maintenance, & photographer.

• 

  Integrative Animal Health Center

  Jun 2018 - Aug 2021

  Certified Veterinary Technician

  Triaged patients via phone to determine when and where patients should be seen.Communicated with clients via phone to answer questions independently or relay to the veterinarian.Called clients to explain diagnostic results, diseases, and treatment plans as required. Thoroughly documented all discussions with clients in patients’ medical records.Thoroughly assessed patient medical records on behalf of the veterinarian for authorization of medication refill requests.Filled prescriptions in the office.Organized lab work to be sent out for processing.Performed and analyzed in-house microscopy including urine crystal checks, ear cytology, and tape preps.Aided veterinarians in exams including entering appropriate notes in medical records based on veterinarians’ discussions with clients during patient exams.Drew blood.Performed grooming care including nail trims, sanitary clipping, de-matting, anal gland expression.Set up and performed radiographs.Restrained animals as needed during visits.Monitored anesthesia for dental procedures and surgery.Performed dental cleaning.Applied low-level laser to patients as directedAdministered vaccines, medications, and fluids as prescribed by the veterinarians. Demonstrated proper techniques to clients for insulin, allergy injections, and at-home fluid administration. Show less

• 

  ProPharma

  Nov 2021 - now

  Information Specialist

  Answer the telephone at the Health and Safety Call Center:-Handle calls involving both animals and humans.-Document adverse event and information calls formanufacturers.-Follow up with callers to assure there are no further healthconcerns.-Determine if a call involves a product or a situation that requiresescalation.-Escalate calls to other staff as appropriate.-Discuss health and safety concerns with consumers, workers,and health care professionals.-Respond with appropriate first-aid information based on clientspecifications without providing caller-specific diagnostic ortreatment advice.• Notify Lead Toxicologist about cases as outlined• Watch for trends involving new products or new issues with existingproducts. Show less