Aleksander Tomczyk

Experience

• 

  UPC Polska

  Nov 2010 - Mar 2023

  Leading a team of eight specialists supporting the Customer Care, Customer Operations, Customer Experience and Telesales areas in reporting and analyzes, forecasts, multi-annual cost planning, annual budget planning and verification of its realization, external partner billing processes, maintaning incentive award systems and the satisfaction survey process; providing support in key internal projects for serviced internal clients, business analyzes and external audit processes, development of processes and methods used in the team in order to provide more efficient and better products for internal clients Show less Reporting of Operations, Care and Experience areas to support decision-making process across CEE region, creating business models and business requirements, planning and verification of actual status of budget realization, managing analytical and reporting projects, analysis of major KPI changes, developing recommendations based on received reports, task automation, work with relational databases and BI, development of individual tools for data and results presentation, reporting from distributed systems and databases. Show less Handling CRM and related systems, digital telephony and internet provisioning system, calls tariffs system; recording and escalating notifications; supporting staff from other departments; account services to internal customers; cooperation on projects of the company and corporate; analysis and the creation of business requirements; analysis and oversight of current reports; data reporting and analysis; SharePoint resources and workflows management; conducting tests in information systems; detection and escalation of issues in systems and applications. Show less

  • DataOps Senior Engineer

    Dec 2022 - Mar 2023

  • Data Warehouse Development Leader

    Apr 2021 - Nov 2022

  • Channel Development Analyst

    May 2020 - Mar 2021

  • Reports and Analysis Team Leader

    Dec 2018 - Apr 2020

  • Senior Reports and Analysis Specialist

    Oct 2014 - Nov 2018

  • Back Office Operations Specialist

    Dec 2011 - Sept 2014

  • Junior Activation Spiecialist

    Nov 2010 - Nov 2011
• 

  BananaStudio

  May 2018 - Apr 2024

  Co Founder
• 

  Polski Światłowód Otwarty

  Mar 2023 - Apr 2024

  DataOps Senior Engineer

  BI and Data Hub product owner, project owner.In the PŚO, I am responsible for providing the right data management strategy and methodologies, effectively delivering and developing the data warehouse as a product, and unlocking the business value hidden in the data.The DataOps and Business Intelligence areas I'm building are becoming the link between business, IT and data, supporting every part of the organization by sharing our knowledge, experience and products in line with the latest trends in these areas. I also have the great pleasure of building the first PŚO system embedded in the public cloud. Show less

• 

  Alterdata

  Apr 2024 - now

  Data Consultant