Muhammad Humayun Khan Khakwani, MS EE

Experience

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  LCC Pakistan Pvt. Ltd.

  Jun 2009 - May 2010

  RF Network Optimization Trainee Engineer

  RF Network Optimization Trainee Engineer on Huawei Project from 1st June 2009 to 31st May 2010.- Responsible for Radio network maintenance of Islamabad (HQ city of Pakistan) and remotes- Analysis of worst cells proposing recommendations for KPI improvement of DCR, HOSR, SD/TCH Congestion, CSSR and Data throughput- Experienced in Parametric optimization, Traffic sharing/balancing, Benchmarking, Frequency/MAIO/HSN/Neighbour Audit, Spectrum Analysis, Root Cause Analysis- Grid Redesigns, Freqeuncy Planning, Planning of TRX Expansions/Sector Additions, New Site Integrations, PAT KPIs monitoring and DT Report evaluation- Coordination with Core, Operations, BSS and NOC teams to rectify network issues- Vendor relationship and resource management Show less

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  Mobilink

  Jan 2014 - Jan 2014

  Trainee Engineer (NOC Supervision Engineer)

  I had worked as a Trainee Supervision Engineer in NOC (Network Operations Center) department of JAZZ PMCL. I have experiences of NOC BSS and Transmission domains.Roles and Responsibilities:Transmission:Nationwide Optical Fiber Networks:• 1st Level supervision and trouble shooting of DWDM, SDH and OFJAN media of Mobilink Network.• System health check.• Familiar with Oscilloquartz’s Syncview.• Maintenance of nationwide ATM nodes.• Reporting alarms on time on phone and via email.• Co-ordination with field teams on phone and via email.Nationwide GPRS Network:• Supervision and trouble shooting of Nationwide GPRS (BSS [Alcatel and Motorola]).• Trouble shooting routine issues.• Have hand-on experience of Alcatel and Motorola OMC software.BSS:Nationwide Preventives Maintenance:• Conducting nationwide Preventive maintenance measurements of sites by different vendors (Huawei, Alcatel and Motorola). Show less

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  Jazz

  Mar 2015 - Jun 2019

  Network Engineer (NOC):- Supervision and Troubleshooting 24/7 days on different equipment and technologies related to Radio Access Network (GSM, UMTS, SDR,etc)- Alarm monitoring and troubleshooting at BTS and BSC level in the Network using OSS Ericsson (CITRIX), Huawei M2000, U2000, ZTE (Net Numen) & Nokia (NETACT) systems.- Sending trouble tickets to proper field engineers, other internal teams or external partners•Coordinate with field staff of operations or outsourced vendors and work with them for issue rectification•Escalate issues to technical management in a timely manner to resolve the network issues- Handling and escalating to Security Operation Centre the security incidents and the technical problems to Back Office in order to solve the issues- Using dedicated Trouble Ticketing applications for alarms handling and field personnel dispatching•Raise unresolved issues to relevant level-2 teams of respective domains and follow up with them•Convey the outages (planned and unplanned) and keep the team updated on major network issues•Conduct system routine health checks and communicated to concerned departments•Log important events and update trouble tickets and alarms with required contents (reasons, history etc.) •Coordinate with other departments to ensure SLA are met in service assurance areas•Prepare shift handover report for particular team and submit•Works in coordination with vendor and level-2 teams to make sure maximum network visibility•Work on INMS given interfaces and report to NOC IT team in case of any abnormal behavior of system•Prioritize alarm reporting for certain events as per information and requirement coming from operation teams. Show less 2G/3G KPI Analyst:•To conduct technical analysis of the incoming customer complaints and to initiate necessary investigations by making use of in house knowledge and experiences. . •To perform root cause analysis and investigations; coordinate with field operations, vendors, internal NOC L2 teams. Planning and optimization, transport engineering and value added services etc. and work towards rectification of the issues within defined SLA.•Correlate degradations of services with network incidents, alarms and KPI's while referring to concerned team for rectification.•To interact proactively with back end forces in technology and customer care organisations to pass on crucial information related to incidents, planned changes, degraded services and impacts.•To follow up progress of trouble resolutions with back end technology teams and to respond to customer care representatives within agreed time lines.•Make use of various analytical tools to probe to devise results of respective testing.•City level benchmarking to check quality of network and providing recommendations to RF Optimization and planning teams for improvement•To carry out joint visit of corporate customer complaint locations and highlighting issues to other technical teams.•Daily Stats Monitoring at Cell/BSC Level from RNO (Alcatel), BO & Citrix (Ericsson), Net Numen (ZTE) and iManager2000 (M2000, U2000 Huaweii) OMC’s.•Identification of worst cells/BSCs with degraded KPIs and forwarding to concerns for rectification. Show less

  • NOC Specialist

    Jul 2015 - Jun 2019

  • Network Analyst

    Mar 2015 - Jul 2015
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  Walmart

  Sept 2019 - Feb 2020

  Customer Service Assistant
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  Sodexo

  Mar 2020 - Apr 2020

  IT Support Analyst

  -Working in a Level 2 Technical Service desk supporting the North American (including Canada) region and locally based office employees -Initiate, develop and implement processes that relate to IT functions and service related to both Sodexo domestic and global IT standards -Managing Ivanti Ticketing system and assign tickets to appropriate teams for resolution within SLA-Organize and Prioritize issues based on the urgency and to avoid impact to the services-Adhere to SLAs for Service Requests and Incidents Handling -Follow up with users, third parties, perform additional troubleshooting steps as needed -Maximize Auto-In ACD time for MFA Inbound Calls-Review unassigned MFA incidents-Provide mentor support to First Level Team members-Attempts to reach customer by AVAYA phone, email and skype-Assist customers through GoToAssist and LogMeIn sessions by accessing their Desktop and Mobile phone screens-Responding to phone calls and Tickets for IT Support issues Show less

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  Limitless Mobile

  Jul 2020 - Feb 2021

  NOC Engineer

  •Monitoring and management of Limitless Mobile’s wireless network and service delivery, including Limitless Mobile’s own Ericsson based Radio Access Network (RAN) and mobile core network as well as external service providers, including e.g. backhaul, IPX and roaming partners.•Monitoring network and service Key Performance Indicators (KPIs) with a goal proactively identifying issues before these begin to degrade Quality of Service (QoS) towards retail and/or wholesale customers.•Providing regular reporting on network and service KPIs to internal (e.g. Core Network Engineer, Roaming & Wholesale, Management, etc.) as well as external (e.g. customers vendors / partners) stakeholders, including participating in regular wholesale customer service reviews.•Assist Core Network Engineering team on network dimensioning and critical infrastructure utilization.•Participating in the projects to deploy new wholesale customers and/or network component with responsibility to ensure sufficient monitoring is configured to enable NOC to manage Limitless Mobile network and service delivery at a high standard as well as ensuring that support processes are defined and documented with the customer.•Participating in on-call rotation as well as work in shifts including evenings, nights, weekends and holidays.•Supporting the NOC Manager in identification, evaluation and analysis of procedure, process and tool enhancements to constantly seek to improve the sophistication of monitoring and proactive identification of issues.•Driving incident management through a structured and efficient approach to analysis and troubleshooting / issue identification, including escalation / coordination of support from Core Network Engineering, Partners and Management as required.•Managing communications with internal and external stakeholders (e.g. customers) during the issue analysis and resolution process. Show less

• 

  UScellular

  Feb 2021 - now

  Senior NOC Engineer - Team Lead

  •Provide technical assistance and prioritization to the assigned shift in the NNOC ensuring completion of daily tasks and workflow.•Perform as first level technical and process escalation for the assigned shift on service and non-service impacting outages within SLA timelines.•Expertly facilitate the Incident Management Process for NOC Severity 1/2 & A disruptions and act as a liaison to U.S. Cellular® leadership team for escalations.•Provide preventive analysis and monitoring of the Operational Network using tools and processes defined in partnership with field, vendor, and other UScellular® teams.•Assist NNOC managers with task assignment on the assigned NNOC shift. Provide feedback and support to NNOC Managers, NNO and Field support teams.•Develop and document training and procedures on key network elements or processes critical to the operation of the NNOC on demand by department needs and as determined by NNOC leadership.•Work with CSO, NNO, and Field partners to collect & discover vital information for training & process creation.•Drive and lead audit and maintenance functions related to NNOC documentation, tools, & procedures through periodic review.•Collaborate with UScellular® business partners to discover and gather critical training information and process creation improving efficiencies and positive impacts within the NNOC.•Assist in maintenance and upkeep of NNOC tools, procedures and documentation via periodic review. Show less