Alex Barrantes

Experience

• 

  Western Union

  May 2003 - Oct 2012

  Responsible for the day-to-day operations of a team ofrepresentatives that contact customers to determine reason forpayment delinquency and obtain payment commitment by placingoutbound calls. Plans, directs, supervises, and evaluates workflow. Coordinates work activities to achieve the volume expected tomeet operational requirements. Recognizes and recommendsoperational improvements. Responsible for the day-to-dayapplication of organizational policies and procedures. May monitorperformance of staff members according to established monitoringstandards. Involved in hiring decisions and conductingperformance appraisals. Typically serves as first line supervisor. Show less

  • Collections Supervisor

    May 2007 - Oct 2012

  • Operations Team Leader

    May 2003 - Sept 2007
• 

  Western Union Digital

  Oct 2012 - now

  Operations Supervisor

  I am responsible for operational results, people management and business relationships for the team. The team is responsible for monitoring newly developed fraud patterns for digital transactions conducted on the company websites. The team performs analysis of transactions, via real-time queues and post transaction reports, and will determine if transactions are fraudulent and should either be cancelled or processed. I am responsible to promote a positive environment and base every relationship and result on Western Union objectives. Also monitor the activities of credit assistants and credit analysts; keep management informed of schedules, priorities, and problems, maintain day-to day records of reports of progress, allocate resources accordingly and identify specify and implement process improvement. Show less