Michelle Goh

Experience

• 

  Webvisions Pte Ltd

  Oct 2002 - Jan 2003

  Marketing Intern (Industrial Placement Programme)

  - Responsible for data entry, updating the profiles of existing customers. - Assisted the sales department in calling up customers regarding the domain name registration. - Designed the domain name registration form using Microsoft Excel.- Posed as a customer to find out important information from competitors. This was to help the company decide on the prices to set for the hosting of their customers’ domain names.- Assisted the marketing department in a corporate movie screening at Golden Village Grand at Great World City. This was for their corporate clients as well as the staff of the company. Show less

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  Singapore Press Holdings

  Jun 2008 - Dec 2008

  Temp Admin Assistant (Operations Dept)-The New Paper

  - Supported the newsroom’s daily operations and performing other general administrative duties.- Answered phone calls, sent and retrieved e-mails, faxed and photocopied documents.- Updated the news schedule and put in the relevant stories which will appear in the paper the next day.- Liaised with the paginators from the marketing department and editors with regards to the layout of advertisements for the following day’s paper. - Booked rooms and equipments needed for meetings.- Updated the staff contact list, the organization chart and the list of the computers in the newsroom.- Provided administrative support to the newsroom in general.- Handled the hotline calls, updated the hotlines page and alerted the editors whenever there are calls about serious accidents or incidents that have occurred. - Assisted the person in charge of the New Paper Big Walk, in the registration for SPH staff and helping to distribute the items to the people who have registered. Show less

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  AIG

  Apr 2009 - Oct 2014

  Managed several business tasks, including assessing and processing work injury compensation, accident, health, travel, and property claims to maintain seamless organizational work performance. Attended meetings at the Ministry of Manpower to resolve issues relating to work injury compensation claims. Key Accomplishments:- Aided in formulating organizational plan for recreational activities of employees such as movie screenings, yoga, paintball, dinner and dance.- Successfully settled common law claims at a lower amount than proposed by the claimant’s solicitors.- Built strong business relationship with customers, agents, brokers, lawyers, loss adjusters and healthcare management in the negotiation and settlement of claims. Show less

  • Claims Service Executive

    Aug 2009 - Oct 2014

  • Temp Admin Assistant (Claims Dept)

    Apr 2009 - Aug 2009
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  NTUC Income

  Nov 2014 - Jan 2019

  Senior Executive (Property & Casualty)

  Heard client enquiries and solved customer problems by discussing issues with top management and providing appropriate solutions on time. Formulated monthly report on customer claims and directly presented to broker, resulting in maintaining seamless business workflow. Settled various organizational claims, including fire, water damage and common law claims with the support of loss adjusters and lawyers. Attended meetings at the Ministry of Manpower to resolve issues relating to work injury compensation claims. Trained new staff on the system and the work processes. Key Accomplishments:- Saved $16K for a work injury compensation claim through settlement of the claim at $10K. - Managed to get an injured worker to settle his claim at S$3K with the support of corporate appointed solicitor. This prevented the worker from pursuing a common law claim and avoided incurring additional legal costs. - Organized a work injury compensation seminar in Aug 2018 through collaboration with the commercial lines underwriters. Show less

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  NTUC Income

  Apr 2019 - Jul 2019

  Property & Casualty-Commercial Lines Claims (Contract)

  Settlement of work injury compensation claims, solved customer problems by discussing issues with management and providing appropriate solutions on time. Attended meetings at the Ministry of Manpower (MOM) to resolve issues relating to work injury compensation claims. Key Accomplishments: - Assisted the team to tide over the shortage of manpower when they were without 2 staff for more than 2 months. - Assisted the team to review their files for the monthly file reviews from Jan 2019 to June 2019. Show less

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  MSIG Singapore

  Sept 2019 - Aug 2023

  Senior Executive, Claims Services
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  Great American Insurance Group

  Aug 2023 - now

  Assistant Manager