Diann Monroe-Jones

Experience

• 

  Xerox

  Feb 1994 - Jul 2019

  Promoted solid business relationship with 3rd Party Logistics (3PL) provider to ensure execution of contractual Service Level Agreement (SLA), including the achievement of Key Performance Indicators (KPIs). As the Post-Sales Liaison, actively engaged with 3PL partner to ensure proper placement of priorities and timely resolution of barriers, to avoid impact on day-to-day operations. Collaborate with partner for achievement of shared business goals, policy compliance, cost containment and year-over-year productivity. Show less

  • Manager, 3rd Party Logistics Operations

    Nov 2015 - Jul 2019

  • Inventory Operations Manager

    Aug 2008 - Oct 2015

  • Lean Six Sigma Black Belt Certification

    Jan 2006 - Jul 2008

  • Manager, Supplies Distribution Center

    Jul 1998 - Dec 2005

  • New Business Development Manager

    Feb 1994 - Jun 1998
• 

  HP

  Dec 2019 - May 2023

  Project Manager

  Facilitate teams in the use of proven “Lean” methodologies for the achievement of project goals supporting Spare Parts Operation, and those shared by Service partners, for an overall Total Customer Experience. Continuously, seek and prioritize areas of opportunities for process improvement, essential in achieving Spare Parts Operation Key deliverables. Lead LSS project teams to enable gap closure for several processes, including End to End Reverse Logistics and reduction in Turn-Around-Time (TAT) for Parts Returns which includes leveraging unused excess inventory for optimized utilization, supporting backorders. Show less