Karishma Singh

Experience

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  ITC Hotels

  Aug 2010 - Jun 2011

  Customer Relations Associate

  • Main point of contact with guests to ensure 5-star hospitality values were being met.• Responsible to ensure effective customer retention by cultivating long-lasting relationships with guests.• Responsible to update VIP guest profiles and establish full ownership of individual accounts

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  Dell

  Oct 2011 - Apr 2012

  Client Relations Associate

  • Exhibited effective written and verbal communication with cross-cultural Sales and Logistics Teams across the world to ensure lead times were efficiently met.• Took complete ownership to deal with customer queries for the Australian market to ensure it was efficiently resolved.• Ensured Dell’s world-renowned customer service standards were met from point of sales to delivery of goods to maintain and retain customer base and encourage further sales.

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  Emirates

  Mar 2013 - Nov 2018

  Flight Attendant

  • Prioritised and maintained in-flight safety and security whilst maintaining effective communication within the team to drive a successful flight.• Managed and maintained impeccable customer relations whilst delivering exceptional service standards.• Promoted and was responsible for creating awareness and driving sales on in-flight duty-free goodscontributing to net revenue.• Enrolled 2 new customers to join the award-winning frequent flyer programme every flight to boost clientloyalty to the brand.• Worked efficiently to adapt quickly within a multi-cultural team and work effectively to achieve asuccessful flight.• Managed and prepared effectively for changes in work schedules, delayed ETA’s, attended andparticipated in pre-flight briefings to discuss objectives to be achieved for the flight.• Ambassador of the Emirates brand and was rostered to be a part of the first promotional Airbus 380 flightcrew to Glasgow, Scotland. Show less

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  Frette

  May 2019 - Jun 2019

  Luxury Client Advisor
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  Agent Provocateur

  Jun 2019 - Apr 2020

  Online Concession Merchandising Assistant

  • Responsible for the analysis of stock allocations and replenishments using Microsoft Dynamics NAV for Third Party Ecommerce Partners (Magic Panda – CN, DeBijenkorf Online – NL, Selfridges Online – UK) to manage better ROI on lingerie, swimwear and RTW collections.• Executing weekly, month end and end of season trade reports to analyse trade movements and make recommendations based on performance.• Leading support team for partners with backend requirements on products and services using MAGENTO.• Planning & coordinating external partner communications to ensure online presence on Third Party platforms align with company SLAs and improved product returns by 15%.• Engaged in effective internal cross team communication to guarantee timelines are met and ensure appropriate collections are offered to partners. Show less

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  World of EIRA

  Feb 2021 - now

  Founder

  EIRA (pronounced Ih-RAH), derived from the Sanskrit word for Earth, reflects our deep commitment to mindful practices and natural materials that nurture both the planet and its people. Since launching EIRA, we've grown 2.1x YoY and are now available in over 15 offline stores across the country. We've partnered with leading brands in the F&B, consumer, and hospitality sectors, offering bespoke luxury scents and gifting solutions that embody sustainability and sophistication.Our transparent, thoughtfully curated supply chain supports not only the environment but also artisans and local communities. Every aspect of our candles is responsibly and locally sourced, driven by a commitment to craftsmanship and sustainability. Here’s what sets us apart:- Mouth-Blown Glass: Handcrafted by skilled artisans in Firozabad, India’s glass-making hub, our custom glass jars are made using the traditional mouth-blowing technique. These jars are designed for durability and reuse, unlike typical spray-dyed candle containers that fade over time.- 100% Vegan Wax: We use a blend of coconut and soy wax, ensuring a clean, eco-friendly burn.- Cotton Core Wicks: Our wicks are free of lead and zinc, making them a healthier, toxin-free option.- Natural Essential Oils: Each candle is infused with pure essential oils and phthalate-free fragrance oils for a luxurious, natural scent.- Eco-Friendly Packaging: Our packaging is made from recycled, FSC-certified materials, making every candle an eco-friendly, ethical choice.When you choose EIRA, you choose sustainable, deliberate and conscientious self-care. Show less