Jason McWhorter

Jason McWhorter

Production Specialist

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location of Jason McWhorterKirkland, Washington, United States

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  • Timeline

  • About me

    Region Service Manager @ Kenworth Truck Co. | MBA

  • Education

    • Ohio Christian University

      2008 - 2017
      Master of Business Administration - MBA Business Administration and Management, General 3.80
    • Ohio Christian University

      2013 - 2016
      Bachelor of Arts (B.A.) Bussiness management / Human Resources
    • Ohio Christian University

      2016 - 2018
      Master of Business Administration - MBA
  • Experience

    • YUSA Corporation

      Sept 2002 - Nov 2011
      Production Specialist

      Worked with production management to determine staffing needs in alignment with truck hour objectives, optimizing workforce efficiency.Planned, organized and implemented procedures to meet production schedules, continuously seeking opportunities to improve methods, quality, equipment, and operating efficiency.

    • Kenworth Truck Co.

      Nov 2011 - now

      Sets and tracks goals for direct reports, fostering their development to ensure alignment with customer needs and business growth objectives.Cultivates and maintains strong customer and dealer relationships, providing ongoing support and guidance to ensure service performance objectives are met.Collaborates with suppliers, engineering, and field teams to enhance product quality through data-driven improvement projects.Provides continuous coaching and mentoring to staff, fostering a culture of excellence and adaptability to meet evolving customer demands and business opportunities. Show less Developed and implemented strategies to improve fleet health, optimizing vehicle uptime and minimizing maintenance costs.Acted as a liaison between customers, dealers, and vendors within the KW dealer network, facilitating seamless communication and efficient resolution of service issues.Participated in Quarterly Business Reviews (QBR), training sessions, and other customer-focused initiatives, ensuring alignment with client needs and expectations.Implemented proactive maintenance programs to maximize fleet efficiency and reliability, reducing downtime and operational disruptions. Show less Spearheaded warranty activity within the plant, serving as a liaison between local, divisional engineering and production teams to ensure seamless communication and resolution of issues.Developed and implemented standards to address issues observed both at the plant and in the field, driving continuous improvement initiatives and enhancing product quality.Led efforts to drive improvement activities, leveraging insights from reports and collaborating cross-functionally to implement effective solutions and enhance overall quality performance. Show less

      • Region Service Manager

        May 2022 - now
      • National Fleet Service Manager

        Jul 2019 - May 2022
      • District Service Manager

        Jul 2017 - Jul 2019
      • Quality Manager

        Mar 2015 - Jul 2017
      • Production Manager

        Nov 2011 - Mar 2015
  • Licenses & Certifications

    • Internal QMS Auditor ISO 9001:2015

      Omnex Inc
      Feb 2017