Jason McWhorter

Experience

• 

  YUSA Corporation

  Sept 2002 - Nov 2011

  Production Specialist

  Worked with production management to determine staffing needs in alignment with truck hour objectives, optimizing workforce efficiency.Planned, organized and implemented procedures to meet production schedules, continuously seeking opportunities to improve methods, quality, equipment, and operating efficiency.

• 

  Kenworth Truck Co.

  Nov 2011 - now

  Sets and tracks goals for direct reports, fostering their development to ensure alignment with customer needs and business growth objectives.Cultivates and maintains strong customer and dealer relationships, providing ongoing support and guidance to ensure service performance objectives are met.Collaborates with suppliers, engineering, and field teams to enhance product quality through data-driven improvement projects.Provides continuous coaching and mentoring to staff, fostering a culture of excellence and adaptability to meet evolving customer demands and business opportunities. Show less Developed and implemented strategies to improve fleet health, optimizing vehicle uptime and minimizing maintenance costs.Acted as a liaison between customers, dealers, and vendors within the KW dealer network, facilitating seamless communication and efficient resolution of service issues.Participated in Quarterly Business Reviews (QBR), training sessions, and other customer-focused initiatives, ensuring alignment with client needs and expectations.Implemented proactive maintenance programs to maximize fleet efficiency and reliability, reducing downtime and operational disruptions. Show less Spearheaded warranty activity within the plant, serving as a liaison between local, divisional engineering and production teams to ensure seamless communication and resolution of issues.Developed and implemented standards to address issues observed both at the plant and in the field, driving continuous improvement initiatives and enhancing product quality.Led efforts to drive improvement activities, leveraging insights from reports and collaborating cross-functionally to implement effective solutions and enhance overall quality performance. Show less

  • Region Service Manager

    May 2022 - now

  • National Fleet Service Manager

    Jul 2019 - May 2022

  • District Service Manager

    Jul 2017 - Jul 2019

  • Quality Manager

    Mar 2015 - Jul 2017

  • Production Manager

    Nov 2011 - Mar 2015