Akshay Gandhi

Akshay Gandhi

Industrial Trainee

Followers of Akshay Gandhi646 followers
location of Akshay GandhiIndore, Madhya Pradesh, India

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  • Timeline

  • About me

    Operations Leader at Revolut

  • Education

    • University of Mumbai

      2009 - 2011
      Higher Secondary School Business/Commerce, General A
    • University of Mumbai

      2011 - 2014
      Bsc in Hospitality studies and catering technology Hospitality Administration/Management A

      Activities and Societies: Front Office and F&B specialization

  • Experience

    • Taj Hotels

      Apr 2012 - Sept 2012
      Industrial Trainee
    • ITC Hotels

      Jun 2014 - Sept 2014
      Guest service coordinator
    • Hyatt Regency

      Apr 2015 - Aug 2018
      • Front Office Team Leader

        Aug 2017 - Aug 2018
      • Front Desk Officer

        Apr 2015 - Aug 2017
    • Novotel Hotels

      Sept 2018 - Mar 2020
      Duty Manager

      Novotel Mumbai Juhu Beach

    • Radisson Hotel Group

      Sept 2020 - Oct 2020
      Duty Manager

      Duty Manager Front office - Pre opening team

    • TaskUs

      Jan 2021 - Oct 2021
      Teammate

      • Worked as a Teammate and Acting SME at Task Us Indore in Deliveroo (online food delivery) international blended process from 21st January 2021 to 21st October 2021.• Responsible for Attendance tracking, Performance Management, and assisting the team leader with conducting weekly/ monthly reviews with the operations team.• Conducting Pre-shift & Post-shifts for the team to ensure new updates are cascaded.• Monitoring Calls for the team and providing coaching on areas of improvement identified.• Providing training & mentoring the new joiners.• Evaluate the strengths and weaknesses of teammates.• Organize and handle the team along with TL and ensure everyone adheres to their schedules. Show less

    • Amazon

      Oct 2021 - May 2023
      MHLS Sr. Associate

      A dynamic, organized role in Employee Resources team located in Bangalore. I work closely with the ERC team in the US to provide a variety of HR services to North American Employees. Dedicated professional in ERC in their HR Contact as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources. Show less

    • Revolut

      Jun 2023 - now

      As a Team Leader at Revolut, I manage and lead a dynamic team, ensuring they deliver exceptional customer support. I communicate company goals, safety practices, and deadlines, motivating team members and assessing their performance. I liaise between frontline support and management, optimizing processes, meeting SLAs, and providing actionable insights for continuous improvement. With a focus on effective people management, I conduct regular one-to-one sessions, assist in hiring and training, and monitor daily operations to ensure operational excellence. At Revolut, I am committed to delivering WOW experiences to our customers while driving team success and innovation. Show less

      • Team Leader

        Apr 2024 - now
      • Support Specialist

        Jun 2023 - Mar 2024
  • Licenses & Certifications

    • Skill Certification: Looker - Basic

      Revolearn
      Jan 2024