Akshay Gandhi

Experience

• 

  Taj Hotels

  Apr 2012 - Sept 2012

  Industrial Trainee
• 

  ITC Hotels

  Jun 2014 - Sept 2014

  Guest service coordinator
• 

  Hyatt Regency

  Apr 2015 - Aug 2018

  • Front Office Team Leader

    Aug 2017 - Aug 2018

  • Front Desk Officer

    Apr 2015 - Aug 2017
• 

  Novotel Hotels

  Sept 2018 - Mar 2020

  Duty Manager

  Novotel Mumbai Juhu Beach

• 

  Radisson Hotel Group

  Sept 2020 - Oct 2020

  Duty Manager

  Duty Manager Front office - Pre opening team

• 

  TaskUs

  Jan 2021 - Oct 2021

  Teammate

  • Worked as a Teammate and Acting SME at Task Us Indore in Deliveroo (online food delivery) international blended process from 21st January 2021 to 21st October 2021.• Responsible for Attendance tracking, Performance Management, and assisting the team leader with conducting weekly/ monthly reviews with the operations team.• Conducting Pre-shift & Post-shifts for the team to ensure new updates are cascaded.• Monitoring Calls for the team and providing coaching on areas of improvement identified.• Providing training & mentoring the new joiners.• Evaluate the strengths and weaknesses of teammates.• Organize and handle the team along with TL and ensure everyone adheres to their schedules. Show less

• 

  Amazon

  Oct 2021 - May 2023

  MHLS Sr. Associate

  A dynamic, organized role in Employee Resources team located in Bangalore. I work closely with the ERC team in the US to provide a variety of HR services to North American Employees. Dedicated professional in ERC in their HR Contact as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources. Show less

• 

  Revolut

  Jun 2023 - now

  As a Team Leader at Revolut, I manage and lead a dynamic team, ensuring they deliver exceptional customer support. I communicate company goals, safety practices, and deadlines, motivating team members and assessing their performance. I liaise between frontline support and management, optimizing processes, meeting SLAs, and providing actionable insights for continuous improvement. With a focus on effective people management, I conduct regular one-to-one sessions, assist in hiring and training, and monitor daily operations to ensure operational excellence. At Revolut, I am committed to delivering WOW experiences to our customers while driving team success and innovation. Show less

  • Team Leader

    Apr 2024 - now

  • Support Specialist

    Jun 2023 - Mar 2024