Manoj Kumar Vuda

Experience

• 

  IBM India Pvt Ltd

  Feb 2011 - May 2014

  Sr.Technical Support Assosiate

  Client – AT&tResponsibilities:-Client Support Services.Maintaining IT Infrastructure (LAN Support).Resolving the various Issues in MS Outlook.Resolving the various Issues in VPN Connections.Maintaining SLA’s and FCR’s.Resolving the Various issues at system level.Hardware related issues, Printer Issues (i.e., local and Network Printers).Resetting the passwords in Active Directory.Remote Monitoring of the systems and error reportingGiving the Administrative rights to the clients.Resolving and Checking the various Issues related to IE.Antivirus / Firewall configurationWorking on Active DirectoryHandled technical troubleshooting within an enterprise environment, including systemcrashes, slow-downs and data recoveries. Show less

• 

  ValueLabs

  May 2014 - Sept 2019

  • Managed a team of 10 members, Hired, trained and supervised for End to end management of L1 technical support, Software deployment & IT-Purchasing• Managed leaves, and implement monthly shift schedules for the team to support queue coverage• Manage IT Support Services approximately 801 Users in a mixed desktop and Laptop environment (Windows 7&10) from India and software’s are deployed on client’s machine through Altiris Globally.• Responsible for asset management and replenishment for all IT inventory• Improved productivity and eliminated redundancies by instituting new technical support and training procedures• Monitored employee performance and performed required appraisals• Developed, implemented and maintained IT policies, procedures and guidelines for Systems Support and Operations• Analyzed ticket metrics and led changes to reduce ticket volume• Measure the Utilization on monthly basis and deliver to stack holders every half yearlyIT- Purchasing• Manage IT-Purchasing End to end portfolio and lead team to procure hardware assets and software through Oracle EBS procurement. • Manage the S/W Licenses, tracked and renewed annually by discussing with the Stack holders. Show less Sr. Analyst – Identity & Access Management (July ‘14 to Feb ’17)• Complete Provisioning and De-Provisioning of User accounts (AD, Exchange, Lync, SNOW, RSA, Proofpoint & DUO) and maintaining Active Directory objects.• Creation of Shared mailboxes/Calendars, Shared groups, Distribution lists, Groups, Conference Rooms, Mail-contacts & Audit/Control access rights using AD.• Set the access and authorization controls for everyday operations as well as emergency procedures for data.• Working with DELL automation tool IDM for creating user accounts and manages through ADS portal.• Hands-on experience on SIEM tool and works through ServiceNow ticketing tool• Active Directory Administration, Exchange console management• Assign security responsibilities, control access to media and the controls in place against unauthorized access to workstations and related equipment.• Perform basic analysis on the alerts and escalate it respective teams for their analysis Show less

  • Assistant Manager

    Feb 2017 - Sept 2019

  • Team Lead

    May 2014 - Feb 2017
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  Tata Consultancy Services

  Sept 2019 - Jun 2022

  Assistant Consultant

  ● Acts as a subject matter expert in Identity Access Management and serves as a program owner for operational risk initiatives, including SOX.● Provides technical expertise in adopting and implementing enterprise policies, designing simplifies operational processes, and managing business relationship for on-going support.● Tracking of Flat Files integration● All integration (D-Limit, AD, JDBC) are integrated through Sail point.● Provision, De-provision and all application access are gained through Sail point.● Validating the password standards and informing Business owners to submit the Security Exception through Lockpath and track them monthly● Manual User Access Review training to Application owners ● SOX and non-SOX audits and track the Revocations ● Managing Transition project for User Access management & Service desk Globally● Account Compliance, Audits, Security Risk management & Privileged Access management● Identifying inadequacies within the environment and construct solutions to address IAM shortfalls● Implementing role-based and security-based entitlements model● Assessing & identifying issues, measuring progress, and tracking remediation of GIAM related risks in supported technologies● Logging, tracking, and following open issues to resolution including confirming task owner and establishing target dates● Develop, maintain, and execute standard operating procedures (SOP) for all identity management● Providing direction and expertise for identity management objectives● Provide subject matter expertise and guidance on Access Governance framework to ensure compliance and adherence to operational risk-taking philosophy, policy, procedures and processes● Recognizing, registering and resolving client complaints – implementing solutions and prevention mechanisms and escalating issues where necessary● Managing PAM access using Cyber Ark●On day to day Transition activities collaborate the updates globally and show case the same to the client Show less

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  Wipro Limited

  Jun 2022 - now

  Senior Consultant