Phillip Tombs Jr.

Experience

• 

  Affordble Auto Body

  Jan 2003 - Apr 2005

  Help Desk Specialist

  Basic Help Desk Support. This included computer troubleshooting, Microsoft word help, and assisted with client paperwork.

• 

  ACCENT Marketing

  May 2005 - Aug 2007

  Auditor

  Calculations and auditing for current Sprint wireless customers.Initiating the credit checks to verify rebates and initial set up for phone service and products.Auditing of all accounts for phone set up and upgrades, plan administration.Called current customers if they qualified for an upgraded plan.Fraud management, Sales, Marketing

• 

  Time Warner Cable

  Aug 2007 - Aug 2008

  Technical Support Specialist

  This is a temp agency and I was contracted out to sprint to do VOIP (Voice over Internet Protocol) Tech Support Through sprint for the Time Warner Digital Phone Cable partners.I troubleshooted no dial tone issues, no inbound or outbound call issues, and call block issues and also a few advanced issues.

• 

  H&R Block

  Jan 2009 - Apr 2009

  Technical Support Specialist

  I did Technical Support/Web Chat Support for H&R Block Tax cut SoftwareIn as little as 3 months I moved my way up to Team Lead/Subject Matter Expert. Computer Software Troubleshooting, Computer Hardware Troubleshooting, Software Knowledge, Knowledge of All Microsoft and Apple Software and Hardware.

• 

  Walmart

  Oct 2009 - Sept 2011

  Floor Staff

  I am in charge of stocking grocery itemsUpdating and Binning overstock itemRunning an electronic stacker

• 

  Lowen Corporation

  Sept 2011 - Mar 2015

  Scheduling Specialist

  Scheduling Orders for productionPutting orders on holdProofing and Correcting order before sent to productionWriting up orders for productionData EntryWas promoted to Scheduler from Customer Service Rep after 9 months due to my task management ability and my ability to work in a face pace environment

• 

  Mid-America Point Of Sale

  Jul 2015 - now

  Troubleshoot Common Network IssuesTroubleshoot Software issuesUpgrade and Install hardware and software helpCustomer ServiceData EntryRemote Systems Management and DeploymentTrainer for new Employees for 6 MonthsLevel 3 Technical Support

  • Help Desk Manager

    Jul 2022 - now

  • Manager

    Jul 2022 - May 2023

  • Technical Support Specialist

    Jul 2015 - Dec 2022