Sandra Makhzoum

Experience

• 

  St.Peter Language School

  Sept 2004 - Jun 2005

  Science teacher for primary stage
• 

  Al Ahram Beverages Company-Heineken Egypt

  Feb 2009 - now

  1- Managment representative for QMS Iso 9001: 2008 & HACCP Dutch version for external and internal audits.2- Starting 2015 acts as an OPCO (Central) food safety team leader for FSSC 22000 Stanadards. implementation for all plants in ABC to ensure relevant training and education of the food safety team members, ensure that the food safety management system is established, implemented, maintained and updated,on OPCO level.(for all plants),report to the organization's top management on the effectiveness and suitability of the food safety management system.3- New product introduction product acts as supporting team within technological controller team and has experience for 6 years in knowing the nature of recipes for all alcoholic & non-alcoholic beverage ,nature of flavors with different directions and the blending of flavors to help in either creation of new product or fine tuning of an existing recipe up to marketing feedback and requests and fully aware about the analytical & chemical laboratory tests,conduct sensory sessions for the new/developed products,fine tune the recipes with creating specification for this product and conducting stability test before product launching,attend the production trials)4- Sensory coordinator and Organize, train & Coordinate all sensory trainings conducted forAlcoholic & Non-Alcoholic Malt Beverages.5- Execute a quarterly trade sampling program (TSP) for all SKUS (Wine, beer, Birell & Amstel zero) through market visit with whole packaging inspections showing both production withs ales & distribution packaging defects.6- Document controller for Supply chain department.7- Quality reporting for customer complaints by Analyzing the customer complaints in cooperation with customer service department and assist in finding a way to satisfy customers by preventing / eliminating the reoccurrence of similar complaints related to ABC Plants., report the Micro status on monthly basis for central OPCO level. Show less Job responsibilities:* Manage, coordinate and support Technical review & validations with concerned departments for innovation projects.⦁ Lead product development activities along ABC organization starting from the idea generation till successful product launch in the Market through innovations & Cost saving projects.⦁ Ensure new product compliance and conduct the standard technical reviews.⦁ Provide guidance and direction for new recipes creation and modification of existing recipes in innovation projects, develop new recipes following the Marketing brief.⦁ Provide technological assistance to the breweries in the field of recipe management, in order to customize our product portfolio and match the consumer’s taste.⦁ Conduct tasting sessions; and consumer research samples; prepare technical specifications and execute stability tests before product launching for the NPI purpose⦁ Conduct market visits in order to inspect the packaging quality of AB and NAB products (Trade Sampling Program), report results, make recommendations for improvements and follow up on the improvement plans in the breweries.⦁ Execute training of sensory panelists, including periodical refreshment sessions. Leadership Responsibilities:⦁ Coordinate, communicate and Act proactively to all stakeholders.⦁ Collaboration cross-functionally to support decision, design and apply appropriate recipe directions to ensure consumer preference in taste and affordability.⦁ Support in decision making related to preventive and corrective actions by listening to the consumer.⦁ Lead diversified project management and breaking down silos from idea generation until Market Launching. Show less

  • Quality System Manager

    Feb 2009 - now

  • Product Development Manager

    Feb 2009 - Jan 2021