Faisal Riaz

Experience

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  Sony Electronics

  Jul 2006 - Jun 2011

  Network Engineer

  • Managed 250+ nodes/users for day-to-day network activities, troubleshooting, and configuration.• Managed and configured the network and operational support for the users on Windows XP/Vista platform and Sony Vaio laptops.• Configured and troubleshoot the Cisco VPN client and managed the user administration on the RSA (VPN Server).• Managed/added new backup jobs daily/weekly in Symantec Backup Exec 2010 on Windows Server 2003/2000 and took backup on the AS/400 system weekly/monthly/yearly.• Managed and administered/rollout of Windows Updates from WSUS Server to the test PCs/Server.• Installation and administration of the SCCM server. Created reports based on the requirements of the MIS manager.• Configuration and administration of Hyper-V for windows 2008 server virtualization.• Created email accounts and distribution groups, assigning quotes for new users, group policy management. • Administration for wireless network AIRONET 1200 series access points.• Remote assistance for the users on business travel using online web-based NTR (remote desktop) support.• Installation and administration of hard disk encryption using Pointsec software.• Used BlueCoat hardware proxy server to create access policy; block prohibited website access, and monitor daily traffic logs • Assisted in configuration and administration of IBM Blade server, SAN storage and windows clustering on Windows Server 2008. Show less

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  Rothschild & Co

  Jul 2011 - Jun 2012

  Information Technology Officer

  • Managed 70+ users on voice and data networks on a daily basis.• Installation of Windows XP and Windows 7 on laptops and desktop PCs for the users using the Microsoft network deployment tool.• Management of the daily and monthly backup through Symantec Backup Exec 2010.• User system migration from Windows XP to Windows 7 and Office 2003 to Office 2010.• Maintained the appropriate permission on the file server, creation of a new folder and assigning permission as required.• Creation of user account and email, password reset and enabling account, creation of distribution group and security group in the Active Directory domain controller. Assigning the user to appropriate groups as and when required.• Management of McAfee encryption software, maintaining the McAfee admin console and ensured that all laptops are encrypted properly and registered in the McAfee admin console.• Procurement of the necessary software and hardware required in the office-based on user requirements and future requirements.• Management and administration of Mitel Server and IP phones. • Remote management of the blackberry server and creation of user accounts, assigning different corporate policies for the users, management of the blackberry phone, user email on the phone, installation of different software’s like soft token of RSA, Arkadin Conference system, Bloomberg add-ins, troubleshooting the phone for email, calendar and contacts for Sync issues with the outlook.• Remote assistance for the office users using LOGMEIN123 from home or DameWare. Show less

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  American University of Sharjah

  Oct 2012 - Jun 2022

  Information Technology Specialist

  •Managing 500+ users on data and voice network, and configuring the labs with 250 nodes across the university. •Complying with IT project execution methodology and controls for the implementation life cycle including requirements, design, build and configure, test, train, deploy and support production.•Software licensing, documentation, testing, and troubleshooting of the new and existing software. •Assisting the faculty and staff with remote lecture capturing with Panopto Application. Troubleshooting the remote lecture capture, editing the captured lecture and assisting the faculty by training them how to capture and edit the lecture. •Assisting Faculty and staff with the LMS system Blackboard during the course management and exam management. •Setting up profiles and emails, and issuing access passes for new employees and assisting in all password related issues. •Replacing damaged or malfunctioning parts on hardware, when necessary, by ordering new parts when out of stock. •Troubleshooting the network/system related L1 and L2 issues and forwarding the request to the network/systems team for further resolution. •Server-based assistance to user with respect to password reset, account management, file share permissions, software licensing using LMTOOLS, AD object management, and cleanup. •Using the SCCM server for OS deployment, capturing images of reference computers, deploying application updates, generating reports, SCCM client management. •Using Flexera Secunia to download the updates for software scanned over the network. Creation of packages using Secunia and deploying using SCCM. Generating reports of software updates and resolving issues with application updates. •Sophos Antivirus console client management, cleanup, remote and local installation, managing the client groups on the console.•Using the ticketing system ServiceNow to create and resolve tickets within the given SLA. Show less

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  University of Science and Technology of Fujairah ™

  Aug 2022 - Jun 2024

  System Engineer

  • Administration of the complete system and network environment in the university including staff and student assistance.• Management of the Office 365 and Microsoft 365 portals for the university.• Administration, troubleshooting and management of the daily, weekly, monthly backup of the university servers using the Dell Avamar backup solution. Creating new backup jobs as required for BMR and individual server (physical and VMs).• Management of the Aruba Wi-Fi controller. Making sure the Wi-Fi network is up and the coverage of the Wi-Fi is created as per the heat diagram.• Management of the Microsoft Hyper V environment and the failover cluster. Complete monitoring of the Hyper-V server resource management.• Management of the FortiGate firewall console. Taking care of the firewall traffic rule creation for inbound and out bound traffic. User management as the policy created for point-to-point communication in university VPN service.• Designing and implementing SCCM infrastructure, configuring and maintaining SCCM clients, managing OS & software deployment, patch management, monitoring and reporting, security and compliance and continuous improvement. Show less

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  UCL

  May 2024 - now

  Data Infrastructure Officer