Ryan M. Wells

Experience

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  Boerne ISD

  Jan 2007 - Aug 2010

  Network Technician

  -Install, Repair and Maintain various technology equipment for Boerne ISD including desktops, laptops, servers, printers and LCD projectors. -Day to day maintenance of listed machines and network and server level troubleshooting for various district wide apps. -Use of Altiris Deployment console to deploy software, image and maintain PC’s. -Also working with Cisco Networking equipment mainly switches. -Some backup work including tape rotation and cleaning. -Onsite tech for 2 campuses consisting of 600 PC’s. -Worked on a ticket basis, assigning and prioritizing tickets as needed. Show less

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  EControls

  Aug 2010 - Jun 2012

  PC Administrator

  -Administration of all PC’s located at EControls ranging from desktop deployment to inventory tracking to desktop, server and network repair. -Expanded on network knowledge including hands on experience with Xtreme Networks routers and switches. -Network troubleshooting including pinpointing broadcast storms and various traffic issues. -Server experience including server 2000, 2003 and 2008 installs. -Setup full, incremental and full image level backups for several mission critical servers. -Provide a broad amount of services to clients ranging from account management to PC repair. -Began to develop structure to nonexistent IT infrastructure for location including purchasing procedures and deployment of equipment. -Assisted in relocation of business to a 130,00 square foot facility, was involved from ground level from planning to implementation. -Key figure for IT in data replication project need arose due to slow WAN transfer speeds. Show less

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  Computer Solutions

  Jul 2012 - Oct 2012

  Operations Technician 3

  • Validate monitoring alerts, create support tickets as required and execute troubleshooting problem remediation.• Create Active Directory users, OU groups, and understand how to apply NTFS and share level permissions• Perform routine maintenance tasks (patching, user maintenance and log reviews)• Perform documented server, network and desktop maintenances• Perform physical workstation, computer peripheral, server, network device and cabling installation as needed.• Perform 1st and 2nd level help desk support for workstations, operating systems, Microsoft Office Application Suite and basic end user IT support.• Performs network and server administration adds, moves and changes• Answer inbound support calls from clients while upholding the Computer Solutions' Client Experience• Prioritize, schedule, and assign tickets to other service groups in accordance with departmental procedures• Ticket Management Cycle - track and resolve problems from beginning to end using ticket management system• Accurate, daily documentation of work efforts to ensure proper billing of clients and use of time• Assist with maintenance of existing systems and internal infrastructure• Maintain certifications relevant to job role and as required by Microsoft partner requirements.• Stay current with new technologies and innovations Show less

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  Xtreme Solutions, Inc.

  Oct 2012 - May 2013

  Systems Administrator Tier 2

  Tier II technical support for MHS enterprise site administrators and customersProvide technical support for Symantec endpoint encryption assistance to site administrators and customers.Document the solutions to known issues, through Knowledgebase documents, product training, and white paper authoring.Analyze issues, resolve configuration problems, duplicate product issues and provide workarounds or solutions. Monitor, evaluate, solve, and direct Microsoft AD, Microsoft Exchange, BES, RISS, VMWare, ARS and Symantec Endpoint Encryption and other associated software problems in the MHS enterprise.Conduct after hours and on-call support when required.Install, administer, and perform password management for software to include but not limited to Symantec Endpoint Encryption.Perform administrative tasks on clients, extend scheduled lockout condition, initiate data recovery operations and unlock machines as required.Audit clients with consoles such as Symantec Endpoint Encryption Client Monitor.Create, deploy, upgrade, install and uninstall Symantec Endpoint Encryption client packages, files, and policies to the enterprise.Manage trouble ticket queues and perform trend and root-cause analysis to resolve systematic issues and groups of trouble tickets. Efforts shall be documented in the Remedy trouble ticket system. Review FAQs and provide additional Knowledge Base articles applicable to the present environment. Show less

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  Catamount Constructors

  May 2013 - Jun 2015

  Systems Support Analyst (Senior Level)

  -Sets up, maintains and troubleshoots Microsoft Windows desktop and notebook computers, phones, and electronic peripherals and devices.-Ensures all aspects of local office IT infrastructure and devices are supported and maintained to directed standards which may include, but are not limited to, network, server and storage infrastructure, active directory, exchange, HVAC/UPS, cabling, backups, security and other related technologies.-Documents issue resolution using the help desk ticketing system (Kaseya).-Maintains inventory of all hardware and software resources and parts (Kaseya).-Responsible for local server backups, ensuring reliability and data integrity of the backup systems and media.-Responsible for ensuring that all documentation is accurate and maintained on a timely basis.-Ensures that all changes to communication and infrastructure systems, whether directly performed, or performed by outside vendors, adhere to Company standards and procedures and are fully documented. -Performs a support role for assigned offices in network and server related infrastructure projects.-Performs server maintenance and maintain system upgrades including service packs, patches, and hot fixes.- Local network administration including management of Sonicwall Firewall NSA 220 and local Cisco switches.-Telephony management including setting up and maintaining Avaya Telephone systems. Show less

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  KIPP Texas Public Schools

  Jun 2015 - Jan 2021

  • KTX Director, IT Support Services

    Sept 2019 - Jan 2021

  • Technology Manager

    Jun 2015 - Sept 2019
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  Jubilee Academies

  Jan 2021 - now

  • Executive Director Technology and Operations

    Jun 2024 - now

  • Senior Director of Technology and Information Services

    Jun 2023 - now

  • Director Of Information Technology

    Jan 2021 - now