Kamlesh Yadav

Experience

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  VERISIGN

  Sept 2005 - Dec 2008

  Network Operations Engineer

  As a NOC Engineer, I was part of team monitoring Infrastructure and applications of Verisign's SMS and MMS services.

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  Yahoo

  Dec 2008 - Jan 2009

  Engineer-Yahoo NOC/SME

  As Y!NOC Engineer, I was monitoring Yahoo's network infrastructure and applications.

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  InMobi

  Dec 2009 - Jul 2011

  Prod. Systems & Network Engineer

  Administration of dedicated/co-hosted servers and applications.Data center visits to identify & remediate/replace server hardware issues.Processing and movement of data/logs in timely manner to Business Intelligent tools for further processing. Configuration and setup of monitoring tools.Testing and installation of new products for different development needs.

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  Intuit

  Jul 2011 - Mar 2019

  Team Lead/Incident Manager

  Managing daily operations of Network Operations Center (NOC) team.Co-coordinating the Multisite NOC operations.Well experienced in building highly efficient NOCs from scratch.Ability to work well with a team in a fast paced, changing environment.Experienced on the Tools and infrastructure used in a NOC.Addressing 1st level escalation point of contact for escalated issues.Hands-on experience in Cloud/Server/Network Technologies & well versed with ITIL framework.Leading the team for the development of Knowledge-base/SOPs and tools automation with a focus on empowering team to resolve majority of incidents and escalations at NOC level.Review of periodic reports to ensure adherence to defined processes.Manage project within the NOC to ensure technical readiness for new business requirements skills.Initiative to identify repeat problems and collaborate with various technology functions.Partner with organizations across the business to drive higher standards and improvements in operational support.Providing input into process and procedure for increasing reliability, reducing procedural errors and managing change within the Platform.Assisting leadership in interviewing and hiring NOC personnel.Process-driven Incident Manager, striving for continuous service improvement, and metrics driven outcomes.Leading new skills/certifications tasks, create & maintain training material for team.Leading NOC team to achieve a high level of quality, including continuous improvement in KPI and SLA related targets to ensure high level of customer satisfaction. Show less

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  Exotel

  Mar 2019 - now

  Manager - Site Reliability Operations

  I hold Expertise in Data Center Operations(setup/migrations/expansion/monitoring/management),building NOC/SRO teams, Linux, Amazon Web Services, Process excellence/adherence/Improvements,Incident/Problem/Change Management, Vendor Management & People Management skills.I am part of the early stage team of Exotel Pvt Ltd wherein as Manager Site Reliability Operations, I am managing below areas: Data Centers Operations, Incident management and Alert management Traffic ManagementPlayed key role in some of below initiatives: Increased DC uptime Cost Reduction ISO certification ISO 27001 DC - Scale-up/down, Management, DC migrations Operator Management - addition/replacement/scale-up Stakeholder management - Internal/external ITSM: Rollout of Incident Management process Process oriented team culture SOPs for RTB tasks SLA based operations: Reduction in average duration of outages, alerts, tasks. Implemented culture of RCA & learning Alignment between internal stakeholders Show less