Georgi Kusev

Experience

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  AIGER Engineering Ltd.

  Aug 2006 - Apr 2010

  Main responsibilities: Develop marketing and sales strategies and control their implementationSeek and attract new customers, increase revenue from existing customersMaintain and improve the relationship with key accounts (CRM)Draw quotations, contracts and execute direct salesNegotiations and consultative selling at B2B levelCoordinate contract fulfillment with other departments Main responsibilities :Maintain and improve relationship with corporate accountsIncrease revenue with these accountsMonitor and control warranty service activitiesFollow up on the after sales requirements of the customers – auxiliary sales of spares and post-warranty service plans Main responsibilities:Evaluation and negotiations with suppliers and forward agentsDraw purchase orders and follow up on deliveriesMonitor and control inventories in accordance with SICPreliminary work with invoices in the company ERP Main responsibilities:Maintain constant contact with key accounts (CRM)Evaluate their potential needs for spare parts and services Direct sales - quotations, contracts, invoicing - of spare parts and servicesPromote new engineering concepts – parts and sub-assemblies

  • Area Manager North America

    Jul 2008 - Apr 2010

  • Customer Support Manager

    Feb 2008 - Jul 2008

  • Procurement Specialist

    Sept 2007 - Feb 2008

  • Spare Parts Salesman

    Aug 2006 - Sept 2007
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  Freelancing

  Jan 2010 - Apr 2012

  Business consultant

  Sales process and market definition of productsOrganization and definition of basic business processesLeading principles in formation and structuring of start up businessesFreeelance or pro-bono work with student start up organizations

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  Adecco Bulgaria

  Apr 2014 - Jan 2018

  Windows Server support including monitoring performance parameters, connectivity, availability and general troubleshooting. Supported technologies - Clusters, VMWare, Citrix and Hyper-V virtualization technologies, Remote Desktop Management of huge environments (1k + servers), Active Directory Management, PowerShell v.3 scripting. Work with ticketing system and various HP specific tools.Completed project for Release To Production (RTP) team with distinction: creation of VMWare virtual servers, OS and VMWare tools installation, tooling with HP specific monitoring applications, centralized patching, configuration and optimization, MS SQL installation where required. Show less

  • Network Team Lead for DXC Bulgaria

    Jun 2015 - Jan 2018

  • 1st Line Windows Support at HP Bulgaria

    Apr 2014 - Jun 2015
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  Modis

  Jan 2018 - Sept 2018

  Network Team Lead

  Modis IT Outsourcing is an international services company part of the Adecco Group family. It is the natural successor of the Adecco outsourcing business with HPE and DXC. As Team lead of the Network team I am directly responsible for the administrative, operational and people management of over 35 engineers and supporting roles. I have developed the recruitment criteria and process, the on-boarding and technical development programs, the quality and reporting processes necessary to ensure end-to-end service. I am directly responsible for meeting and exceeding predefined KPIs and short SLAs in accordance with the ITIL framework and the customer Statement of Work. This requires direct communication with account teams and direct customers, partner managers and other stakeholders.With the evolution of our business in a separate brand I was involved in various Service Level Management and Continuous Service Improvement initiatives. I am fully capable to handle sensitive financial decisions as well as challenging operations delivery topics. Show less

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  DXC Technology

  Sept 2018 - now

  Account Manager

  Responsible for the service delivery of IT Services to the end customer. A position combining both a Central role (responsible for a specific technology - EMEA Network) and a Regional role (responsible for the UK overall delivery). The main responsibilities include but are not limited to: • Service Management - ensure KPIs \ KBIs are met• Operations Management - ensure SLAs are met and processes are followed• CRM and Governance activities (Monthly business reviews, Steering meetings)• Vendor management - performance, contract and budget management• Financial and resource forecasting, cost\revenue control• Escalation point for delivery issues, Crisis management and DR activities• Business development \ Sales initiatives• Close support on key projects• Business travels and onsite presence - roughly 10-20% Show less