Richard Usang, Ph.D

Experience

• 

  National Youth Service Corps

  Oct 2011 - Oct 2012

  NYSC member

  Compulsory national service year. Served as a Graduate Assistant at Godfrey Okoye University, Enugu, Nigeria.

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  GO University, Nigeria

  Oct 2012 - Mar 2013

  Graduate Assistant

  Provided support for the teaching and research programs of the Department.

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  University of Ibadan

  Nov 2014 - Dec 2016

  Research Assistant

  • Involved in tutoring undergraduate students• Led and coordinated practical sections• Led the organization of local departmental events, seminars, and conferences• Served as assistant to the departmental postgraduate coordinator• Making presentations at national and international conferences and similar events• Continually update knowledge and understanding in the field or specialism and develop skills• Use research resources, laboratories, and workshops as appropriate• Contributing to collaborative decision-making within the research group• Analyzing and interpreting the results of own research and generating original ideas based on outcomes.• Provide guidance as required to support staff and any students who may be assisting with the research• Contribute to the planning of research projects in collaboration with others Show less

• 

  The HEINEKEN Company

  Dec 2016 - Sept 2022

  • Developed and deployed an advanced forecasting model, leading to a 10% reduction in overstock and a 5% increase in customer satisfaction.• Optimized distribution routes using Google OR Tools for advance GIS analysis, resulting in a 15% cost reduction and 10% faster deliveries.• Designed a customer segmentation model, boosting conversion rates by 12%.• Improved sales predictions' accuracy by 14% through cross-functional collaboration, driving more informed strategic decisions.• Developed a machine learning model to predict customer churn across various sales channels, resulting in a 7% decrease in churn rate. Show less

  • Data Scientist

    Jan 2019 - Sept 2022

  • Shift Manager Brewering

    Dec 2016 - Jan 2019
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  EMCOR UK

  Nov 2023 - Oct 2024

  Operations Data Analyst

  • Automated data collection and reporting processes, reducing manual reporting time by 95%.• Collaborated with cross-functional teams to identify key business metrics and KPIs, aligning data analytics efforts with organizational goals.• Utilized advanced machine learning techniques to enhance the accuracy of failure predictions, decreasing unexpected failures• Designed and deployed machine learning algorithms for predictive maintenance

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  The HEINEKEN Company

  Sept 2024 - now

  Senior Data Scientist

  As a Data Scientist in the Digital & Technology team at Heineken UK, I support advanced analytics across various functions, from supply chain to marketing and pub operations. I work on complex data sets to answer critical business questions, leveraging machine learning models, data mining, and exploratory analysis. My role involves communicating insights and, helping drive Heineken's strategic goals, including maximizing beer profits and enhancing market leadership in cider.