Deep Enrich
Mike L.
435 followers
United Kingdom
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About me
Customer Experience Manager | Fintech
Education
Ossett 6th Form College
-A-Level Geography
Experience
First direct
Jul 2007 - Aug 2014Intra-day Resource Desk Co-ordinator
Sept 2010 - Aug 2014Customer Service Representative
Jul 2007 - Aug 2010
HSBC
Sept 2014 - Aug 2017Strategic Change Assistant Manager
Nov 2015 - Aug 2017Documentation & Change Control Analyst
Sept 2014 - Oct 2015
First direct
Sept 2017 - Jun 2022Supporting those who support our customers
Planning & Support Manager
Feb 2020 - Jun 2022Continuous Improvement Assistant Manager
Sept 2017 - Feb 2020
HSBC
Jun 2022 - Dec 2023Customer Experience Manager
Oct 2023 - Dec 2023Customer Service Manager
Jun 2022 - Sept 2023
Zing
Jan 2024 - nowCustomer Experience Manager
Licenses & Certifications
- View certificate
Certified SAFe® 5 Agilist
Scaled Agile, Inc.Feb 2020
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Advanced Level Apprenticeship in Customer Services
Federation for Industry Sector Skills and Standards (FISSS)Dec 2014- View certificate
Strategic Thinking
LinkedInJun 2020 SAFe 4 Scrum Master
Scaled Agile, Inc.Feb 2020- View certificate
Certified SAFe® 5 Release Train Engineer
Scaled Agile, Inc.Mar 2020 
Level 3 NVQ Diploma in Customer Service (QCF)
PearsonAug 2014
APM Project Fundamentals Qualification
Association for Project ManagementFeb 2018SAFe 4 Product Owner/ Product Manager
Scaled Agile, Inc.Feb 2020
Volunteer Experience
Wildlife Garden Volunteer
Issued by RSPB on Jun 2016
Associated with Mike L.
Languages
- enEnglish
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