Ingrid Smith

Experience

• 

  Transnet Datavia

  Dec 1995 - Jan 1996

  Clerk (Financial Department)

  Daily administration duties – MS Word, Creating graphs, MS Excel, Slides for presentations – MS PowerPointTemporary Assignment during school holidays

• 

  Transnet Datavia

  Dec 1996 - Jan 1997

  Clerk (Financial Department)

  Daily administration duties – MS Word, Creating graphs – MS Excel, Slides for presentations – MS PowerPointTemporary Assignment during college holidays

• 

  Johan van der Walt Attorneys

  Jan 1998 - Dec 1998

  Legal Secretary

  Typing and posting legal letters via DocexUse of a DictaphoneCreating letter headsInstallation of software on a desktopPart-time employment at an at home legal practice to gain an understanding and experience in litigation

• 

  Absa Bank member of the Barclays Group

  Jun 1999 - Jan 2012

  Hosting of Architecture Community of Practice sessions to encourage participation in knowledge sharing and collaboration activitiesMaintaining the content management framework to ensure effective categorisation of knowledge articles for easy retrievalPopulating the Architecture Knowledge Repository with presentations, open source links and reference documentsCoaching and mentoring teams and individuals within Enterprise Architecture to request their own MySite and guide them with basic tricks and tipsAssisting with Casewise and iServer Training admin and venue bookings as well as maintaining the attendees lists on the SAP training capturing systemCapturing of Oasis requests for IT requirements for team members Show less SharePoint Site development and managing permissions by encouraging the use of project reporting functions on SharePointMaintaining repository and categorisation of the BPM Team and project team sites and documents Creation of events and boardroom booking calendarsCoaching and mentoring teams and individuals within Enterprise Architecture to request their own MySite and guide them with basic tricks and tips as well as requesting and developing basic MySites for the usersAssisting with Casewise and iServer Training admin and venue bookings as well as maintaining the attendees lists on the SAP training capturing systemCompleting 416 request for IT requirements Show less Managing and following up with project managers regarding outstanding project status reports, project plans,as well as issue and risk logs in order to compile monthly Steerco packsAssisting project teams with flight, refreshment, stationery as well as handing in personal petrol and expense reports for payment at the accounts departmentFacilitating the approval and capturing of vendor contracts on the SAP System, ensuring that vendor invoices are approved, captured and paid within the allowed business case funding available.Compiling audit reports including partitions and reference tags for a professional look and ease of reference for the auditors Show less Assist/Act as Consultant: Programme Management Office when mandated by maintaining resource allocation scheduleBeing the library Custodian and LAN Administrator maintaining quality management and the use of correct templatesLogging of helpdesk calls for IT support re: Applications, procurement and accountsPeople management (recruitments, induction, leave administration and bursaries)Comms and event invitations, newsletters, venue, proxima and refreshment arrangements as well as binding of event / training materialsCompleting 416 request for IT requirements Show less Assist/Act as Consultant: Programme Management Office when mandated by maintaining resource allocation scheduleBeing the library Custodian and LAN Administrator maintaining quality management and the use of correct templatesLogging of helpdesk calls for IT support re: Applications, procurement and accountsPeople management (recruitments, induction, leave administration and bursaries)Comms and event invitations, newsletters, venue, proxima and refreshment arrangements as well as binding of event / training materials Show less

  • Knowledge Manager(Group Enterprise Architecture)

    Dec 2009 - Jan 2012

  • Project and SharePoint Administrator (Group Change)

    Oct 2007 - Nov 2009

  • Project Administrator (Barclays Implementation Programme)

    Jul 2005 - Sept 2007

  • Project Planner (Absa Credit Change Management and Compliance)

    Sept 2003 - Jun 2005

  • Office Administrator ( Absa Credit Change Management and Compliance)

    Sept 2000 - Oct 2003

  • Project Secretary (ABLE Programme)

    Jun 1999 - Sept 2000
• 

  Absa

  Jun 2012 - Nov 2019

  Maintaining Software Engineering Confluence Page and adding video viewer links to recordings uploading in the AWS S3 repository for all events (i.e. Cloud, AWS, Demo Hour, IS Showcase Session, Hackathon Events, Townhall Sessions and all other events)Co-ordination of Software Engineering Demo Hour Sessions (i.e. Docker, AWS, Engineering Network, etc) for knowledge experts to share best practices and new trendsCo-ordination of Infrastructure Services Sessions (i.e. Engineering Network, AWS, Mail Exchange Upgrade, etc) for knowledge experts to share best practices and new trendsAssisting with logistics and admin relating to events (i.e. following up on outstanding dietary and contact details, answering attendee enquiries, packing of gift bags, printing of posters and handing out of pamphlets)Assisting with on the day attendee registration, team logistical support as well as speaker co-ordination and supportSupport team to review graphics, mailers, comms, videosCreation of SharePoint and Confluence Pages for posting links to videos and mailer support documentation for events Show less Create a greater awareness about Confluence (the current preferred collaboration and sharing tool) and to plan the migration of users on local instances to global instancesMaintaining Software Engineering Confluence Page and adding video viewer links to recordings uploading in the AWS S3 repositoryCo-ordination of Software Engineering Demo Hour Sessions (i.e. Docker, AWS, Engineering Network, etc) for knowledge experts to share best practices and new trendsDevOpsTool Team Support:Assisted to co-ordinate Jira trainingAssisted to arrange Atlassian User Group Session (securing Atlassian Expert diaries to conduct demonstrations and share best practices i.e. Obsidian to share expertise)Assisted with Jira and Confluence team onboarding briefing sessionsAssisting the DevOpsTool Team with Jira and Confluence Tool Support (i.e. creating new spaces and project board as well as user accessAgile Team Support:Assisted with Agile Coffee Session arrangements and well as comms about Agile Training co-ordinated with IQ Business Group Facilitators (May 2015 to December 2015)Owner of the Agile Adoption SharePoint MySite, uploading knowledge articles and how to’s and doing, uploading events to the events calendar and making enhancements to the MySite as requested Show less Conducting Confluence and JIRA requirements sessions, creating Confluence Spaces and JIRA Projects for teams and granting access to usersConduct basic Confluence and JIRA WalkthroughsSchedule information sessions and demonstrations about all the different DevOps Tools that are available and the purpose of each of the toolsCreation of a DevOps Tool Knowledge Base of How To’s and Step-by-Step guidesHost / co-host DevOps Demo Days and Seminars / Conferences and source and invite internal and external subject matter experts to share DevOps best practices with the DevOps CommunityAssist the Agile Adoption Comms Team with comms about events and to facilitate Agile Coffee Sessions and assist in coaching other facilitatorsCreation of an Barclays Africa Atlassian User Group and planning of eventsOwner of the Agile Adoption SharePoint MySite, uploading knowledge articles and how to’s and doing, uploading events to the events calendar and making enhancements to the MySite as requested Show less Networking and connecting with KM Practitioners within the KM Community to share KM Tool best practices fulfilling the role of the Chair of the Knowledge Management CoPFulfilling the role of a knowledge steward for the DevOps CoP to assist with comms, session admin and newslettersCoaching and mentoring teams and individuals within Africa Technology to request their own MySites and guide them with basic tricks and tipsAssisting new joiners, graduates and colleagues studying towards KM honours degrees to complete their thesis Show less

  • Storage Engineer

    Mar 2018 - Nov 2019

  • Strategy Enablement Team Knowledge Manager and Events Coordinator

    Jun 2017 - Feb 2018

  • Software Engineering Events, Comms and Tools Training Support

    Oct 2015 - May 2017

  • DevOps Confluence Tool User Support Specialist

    Jul 2013 - Sept 2015

  • Knowledge Management Specialist (Africa Technology)

    Jun 2012 - Jul 2013
• 

  Laser Innovation

  Dec 2019 - now

  Director

  Laser EngravingLaser Cutting3d PrintingDesigning

• 

  Delio Trading

  Mar 2020 - now

  Co-owner Delio Trading

  Stock control and ordersBooking out and invoicingDelivery route co-ordination