Praveenkumar P

Experience

• 

  Tata Consultancy Services

  Feb 2016 - Jun 2022

  Senior Process Associate

  ❖ Processed and monitored frontend chargebacks fulfilment through the entire dispute cycle and meeting the REGZ requirements through PEGA Application. Also, I handled the RPCS (Recurring payment cancelled services) disputes.❖ Pro-actively analysed transactional and dispute records/reports and identified trends (both fraud and non-fraud)❖ Accurately assessed the customer's issue or problem and resolve it within SLA.❖ Research the complex customer issues and provide the highest level of support possible.❖ Address the customer’s credit card Billing/Payment related queries through E-Mail or Online Chat with service-level standards.❖ Kept current on most recent upgrades/changes.❖ Analyse the customer documents and resolve the dispute cases as per Visa/Master association regulation with Citi bank internal policies and procedures.❖ Provided process improvement ideas to save time and avoid defects.❖ Addressing daily online customer complaints related to disputes using KANA application.❖ Had an overall knowledge on banking, credit cards, Reg Z.❖ Provided class room training and floor support for 15 plus employees.❖ Conducted process related assessment twice in a week to improve the process knowledge and process updates.❖ Prepared daily support workplan and sending the reports to the higher authorities.❖ Maintained daily SLA file and sending the status to the management.❖ Last 2.5 year I was working in high-risk process called High Dollar Disputes. In this process I am handling the credit card disputes value more than >$5,000.00. These disputes are handled with high care at most the best level.❖ High Dollar Dispute – Supervisor Queue since Nov’2020, Where the high value dispute cases will send to designated workbasket for Chargeback or Denial approval. After my review and approval note, the representative will proceed the dispute cases further. Show less

• 

  Barclays

  Jul 2022 - Jan 2023

  Senior Analyst

  End to End - Mortgage Loan Onboarding

• 

  Tristha Global Pvt. Ltd.

  Jan 2023 - now

  Key Responsibilities:1. Functional Testing: - Conducted end-to-end functional testing for the Salesforce implementation project. - Developed and executed detailed test plans, test cases, and test scripts based on project requirements. - Validated that the Salesforce solution meets business needs and specifications, particularly in the context of credit card onboarding.2. Bug Reporting and Collaboration: - Identified, documented, and reported bugs and issues encountered during testing. - Worked closely with developers to communicate defects and helped prioritize their resolution. - Participated in defect triage meetings to provide insights and updates on issues.3. Regression and Sanity Testing: - Performed regression testing to ensure that new code changes did not adversely affect existing functionality. - Conducted sanity tests to verify that major functionality was working as expected after minor changes. - Ensured that all stages of the project underwent thorough testing before moving to the next phase.4. Documentation and Reporting: - Maintained comprehensive test documentation, including test plans, test cases, and test results. - Provided regular reports on testing progress, bug status, and overall project quality to stakeholders.5. Team Collaboration: - Worked closely with cross-functional teams including business analysts, developers, and project managers to ensure alignment and clarity on project requirements and timelines. - Mentored and guided junior test engineers to foster a collaborative and high-performing QA team. Show less Project: Credit Card Onboarding - Salesforce Testing Identifying Testable and Non-Testable requirements from Software Requirement Specification document and from the User stories for projects.Participating in the requirement gathering with the Project team, Business Analysts and Business owners and providing the value adds if any identified.Preparing Test Cases and Test Scripts from Business requirements and Use cases provided and giving walkthrough to Business to get the sign off on the Test cases.Preparing Test Approach, Test Cases and Test Scripts from Project Definition Planning Report and Software Requirement Specification document.Prepare Test Plan Document.Executing Test conditions.Prepare Daily Status Report.Managing the defects on Jira.Salesforce CRM End to End Functional testing.API testing done thru PostMan & Soap.Perform Regression Testing and Retesting.Attending Status Call on daily basis and providing updates as necessary to the Project Manager.Signing off the project after completion of Testing.Communicating with Business team, Architects, Developers on daily basis to see the project implemented within the time. Show less

  • Senior Test Engineer

    Apr 2024 - now

  • Test Engineer

    Jan 2023 - May 2024