Mario Hoxha

Experience

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  IDS - Intercom Data Service Group

  Jun 2015 - Nov 2018

  IT Help Desk

  -Provided level 1 technical support for hardware, software, and network issues.-Troubleshot and resolved end-user problems involving operating systems (Windows,Linux), office software.-Assisted with the installation, configuration, and maintenance of PCs, laptops, printers,and mobile devices.-Diagnosed and resolved basic networking issues, such as connectivity problems, VPNsetups, and IP conflicts.-Performed user account management, including password resets, permissions updates,and role assignments in Active Directory. Show less

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  Alosys Communications

  Jun 2019 - Apr 2021

  Network Engineer

  -Configure and troubleshoot network devices from manufacturers such as Aethra, Cisco,Huawei.-Expertise in diverse connection types including ADSL, VDSL, Fiber, SHDSL, and GPON.-VoIP configuration using the SIP protocol and IP Centrex (Fastweb Cloud PBX Solution).-Router and switch configuration, including BGP, VRRP, RIP, NAT, VLAN, and SIPTelephony.-Experience with Cisco switches (2950, 2960, 3560) and Huawei routers (AR1220, AR2220).-Configure CPE/POP in redundancy scenarios, ensuring reliable data and voice traffic flow.-Experience with DSLAM configuration on platforms like Alcatel, Nokia-ALU, Siemens, andHuawei MSAN.-Provide on-site technical support and collaborate with field technicians to resolvenetwork issues Show less

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  Sisal

  Apr 2021 - now

  Senior IT Specialist

  -Provide advanced troubleshooting for hardware, software, and network issues.-Configure, monitor, and troubleshoot network switches(VLANs, trunking).-Configure and maintain operating systems Linux/Windows troubleshooting(drivers,logging, services,logical units, local paths discrepancies), applications, and networkdevices (Firewall,TCP/IP, DNS, VPNs, routing).-Analyze system logs and error messages to resolve recurring issues reported by L1.-Utilize system administration tools for managing servers, networks, apps.-Apply patches, updates, and system upgrades.-Support users via RDC, assisting with advanced software and configuration issues. Show less