Ayomide Omole

Experience

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  Greenmouse Technologies

  Feb 2019 - Apr 2019

  Frontend Developer and UI/UX Designer

  - Designed and delivered cutting-edge UI/UX for applications and websites, creating engaging and intuitive user experiences.- Delivered high-performing and feature-rich website frontends using Wordpress, Bootstrap, and other key technologies, meeting or exceeding business and customer expectations.

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  CWG PLC

  Apr 2019 - Aug 2019

  IT Infrastructure Engineer

  - Successfully designed, developed, and maintained IT infrastructure that adheres to ITIL best practices, ensuring reliable, secure, and scalable technology assets for the organization.- Skillfully installed and configured various servers, such as HP, Dell, IBM, Oracle, and more, utilizing deep technical knowledge and best practices to deliver exceptional reliability and performance.- Demonstrated expertise in system administration for Windows, Oracle, and Unix systems, implementing efficient and effective processes to manage and maintain critical technology assets.- Provided expert end-user support and troubleshooting for the IT service desk, ensuring swift resolution of technical issues and prompt restoration of normal operations. Show less

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  First City Monument Bank Limited

  Jun 2019 - Jul 2021

  Contact Center Consultant

  - Consistently achieved prompt resolution of customer complaints, enquiries, and requests, delivering high levels of customer satisfaction and loyalty.- Successfully disseminated accurate information about the bank's products and services to customers, driving awareness and adoption of key offerings.- Provided expert-level feedback to customers on issues raised, leveraging deep product knowledge and technical expertise to provide value-added support.- Conducted comprehensive surveys on customer satisfaction, providing valuable insights and data to inform decision-making and drive continuous improvements in customer service delivery Show less

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  Tek Experts

  Jul 2021 - Oct 2021

  Technical Support Engineer

  - Successfully provided top-notch technical support across multiple regions (EMEA, NOAM, and APGC), helping customers to optimize their use of Microsoft 365 and associated cloud services.- Skillfully resolved complex issues relating to hybrid deployment and cloud migration, ensuring seamless transitions for clients and minimizing disruptions to their business operations.- Demonstrated expert-level proficiency in diagnosing and resolving issues relating to identity and access management, leveraging a deep understanding of Microsoft 365 and cloud service capabilities.- Enabled clients to leverage Microsoft 365's full potential by providing them with best practices guidelines and comprehensive documentation. Show less

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  Layer3Cloud

  Oct 2021 - Dec 2022

  Cloud Infrastructure Engineer

  - Designed and architected end-to-end validated solutions that accurately represent real-world cloud provider implementations, delivering high-value solutions for businesses and customers alike.- Built validated solutions to meet organizational needs, including designing and architecting the solution stack and configuring equipment to ensure successful project delivery.- Served as a trusted technical product expert for specific cloud provider solution areas, providing valuable insights and guidance to stakeholders across the organization.- Provided expert input to VMware product and engineering teams on cloud provider-specific product features and functional specifications, ensuring alignment with customer needs and market demands. Show less

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  Dangote Industries Limited

  Jan 2023 - now

  IT Systems Engineer (Red Hat Enterprise Linux)

  - Successfully installed, configured, and maintained servers, workstations, and other computer systems to meet organizational needs.- Proactively monitored system performance to ensure optimal operation and resolved technical issues, including system crashes and network outages, in a timely and efficient manner.- Implemented robust security measures to protect sensitive information, mitigate risks, and ensure compliance with industry standards and regulations.- Collaborated seamlessly with cross-functional teams, including Development and Support, to ensure that IT systems are aligned with business goals and meet the needs of the organization. Show less