
Niall Keyes CM Dip.
Clerical Officer III

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About me
Golf Club Leader, delivering innovative ideas and systems to improve membership experience
Education

Club Managers Association Europe
2018 - 2021Professional Certification Programme Golf Club Management Club Management Diploma (CMDip).Strategic/Business PlanningSuccessful Committee StrategiesStaff Performance Management/Motivation Systems.Building the TeamManaging Conflict & Managing RelationshipsNegotiation TechniquesCommunicating Club Decisions & Business WritingLeadership Case StudyUsing Technology at your Club Lumina Spark-Self Awareness Tool

CBC Monkstown
1978 - 1984Leaving Certificate
University College Dublin
2011 - 2012MSc Sports & Excercise Management (Golf) Sports ManagementActivities and Societies: Member of the Golfing Society and Student member of Royal Dublin Golf Club Dissertation titled 'The Suitability of the Governance Structure and Organisational Design of Nonprofit Member Golf Clubs"A+ in Golf & Tourism module.

National College of Ireland
1989 - 1992Human Resource Management Human Resources
Experience

Health Service Executive
Jun 1985 - Jan 1993Clerical Officer III• Working in St Brendan's Hospital in the General office for three months registering the admission and discharging of patients from 5 psychiatric institutions in the EHB Region. • Salaries & Wages department in St. James's Hospital for 5 years. Responsible for preparation and production for over 300 staff on a fortnightly basis. Role included salary calculations and tax deductions, voluntary deduction implementation and customer service enquiries. • Recruitment section of the Personnel depart in Dr. Steeven's Hospital for final two years. Ad placement in National newspapers. Collection and control of applications. Shortlisting and organising interviews. Coordination of Interview panel. Collation of results and notification of results of recruitment process to candidates. Provide information to line management on panel. Show less

National College of Ireland - Students Union
Sept 1989 - May 1992Board Member• Board Member of Students Union• Class Representative for 1989-1992 Programme• Managed issues raised by students and escalated where necessary• Negotiations with College Management on Fees• Highlight student issues through media• Liaise and update class on current issues and progress

Health Service Staff Credit Union
Jan 1992 - Dec 1992General Member Board• Approval of Member Loans• Assess bad debts• Manage appeals• Approve dividend interest• Review Monthly & Annual Financial Statements

Grafton Recruitment
Jan 1994 - Apr 2011Managing Director CEE• Built and developed the company’s presence in Central and Eastern Europe from a start-up operation to a dominant market leader with a turnover of GBP 31 million and net profit of GBP 3.8 million. • Led and managed a team of over 300 employees spread across 25 offices in 6 countries; ensured that high levels of professionalism, motivation and client focus were maintained and developed.• Devised and implemented an extremely successful market research and client procurement plan to increase the company’s brand awareness amongst the leading employers in the region.• Secured and consistently developed multi-product relationships with key multinational employers across the Czech Republic, Hungary, Slovakia, Poland and Russia.• Achieved and maintained Market Leader status for the permanent staffing solutions business line in several key locations including Hungary, Slovakia, Poland and the Czech Republic.• Completed several strategic reviews of the business at frequent intervals since 1994; implemented resultant strategic plans to refocus and continually align the business with revenue opportunities.• Exhibited excellent client relationship management skills when consulting with clients to understand their business needs and when proposing recruiting solutions to meet their requirements.• Managed all budget setting and tracking; ensured that financial targets set for employees were clearly understood and motivated staff to meet aggressive but realistic sales targets.• Gained significant experience of operations management.• Developed strategic partnerships and alliances with local businesses and industry bodies across the region and built links with indigenous communities and business networking groups.• Managed and coordinated expansion projects for the company from inception through to premises and staffing selection. Show less

CIBCA - Czech Irish business and cultural association
Mar 2001 - Feb 2004President• Board Member for 6 years• President for three years• Represented Irish Businesses in the Czech Republic• Connected Irish Business leaders with Trade delegations• Hosted Government ministers• Hosted Irish President Mary McAleese• Oversaw Finances of the association• Encourage sponsorship of events and new member applications• Ran regular Business mixers

University College Dublin
Sept 2011 - Jul 2012Masters in Sports Management (Golf)MSc. in Sports Management (Golf) – 2.1 grade awarded Modules included: Strategic Planning, Marketing, Golf Event Management, Accounting & Finance, Human Resources, Golf Tourism, Golf Operations Management, Sports Law, Business Enterprise, and Sports Governance.Dissertation: The suitability of the governance structure and organisation design of non-profitMember golf clubs.

Golf Ireland
Feb 2013 - Jun 2015Championship & Elite Coaching Manager• Organise, manage, and run interclub and age category championships in Leinster region. • Manage championships scoring on site. • Coordinate coaching programme for 240 underage players on 24 panels under the tutelage of 6 provincial coaches across the region. • Manage annual Fixture list and draws for Leinster Cups and Shields competitions.

Killiney Golf Club
Jul 2015 - Aug 2022Secretary Manager• Increased Financial Oversight and management • Delivered Capital projects of circa €1M on budget both in the Clubhouse and on the course• Managed and delivered annual budgets in each of the 7 years• Increased frequency of management accounts • Achieved GEO Certification• Initiated the harvesting of 700, 000 litres of rain water from the Clubhouse• Drove the production of a 5-year strategic plan to guide both the voluntary and professional effort within the club for the next five years • Aligned the staff around key standards of delivery and introduced staff appraisals, Bright HR • Introduced standards and processes within the office function that improved efficiencies. Show less

Wicklow Golf Club
Jan 2023 - nowGeneral Manager
Licenses & Certifications
.webp)
MDP Food & Beverage
Club Managers Association of Europe (CMAE)May 2022- View certificate
.webp)
Club Management Diploma (CMDip)
Club Managers Association of Europe (CMAE)Jul 2021
Volunteer Experience
President
Issued by Club Management Association of Ireland (CMAI) on Mar 2023
Associated with Niall Keyes CM Dip.President
Issued by CIBCA - Czech Irish business and cultural association on Mar 2001
Associated with Niall Keyes CM Dip.Golf Event Management Volunteer
Issued by PGA European Tour on Oct 2012
Associated with Niall Keyes CM Dip.Handicap Secretary
Issued by Prague Golf Association on Jan 2007
Associated with Niall Keyes CM Dip.Board Member
Issued by Health Services Staffs Credit Union on Jan 1992
Associated with Niall Keyes CM Dip.Event Volunteer
Issued by Basketball Ireland on Jan 2013
Associated with Niall Keyes CM Dip.
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