Deep Enrich
Vishal Mohan Sharma
Customer Service Associate
340 followers
Agra, Uttar Pradesh, India
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About me
Assistant Manager @ Genpact | Workforce Management
Education
Dr. B. R. Ambedkar University, Agra
2015 - 2018Bachelor of Science - BSc Mathematics
Experience
Serco
Jul 2014 - Jan 2017Customer Service Associate
Teleperformance India
Jan 2017 - Jan 2019RTA Excutive (WFM)
Tech Mahindra
Jan 2019 - Sept 2020Sr. WFM Associate
Jio
Oct 2020 - Mar 2023Assistant Manager WFM
Mar 2022 - Mar 2023WFM Scheduler
Oct 2020 - Feb 2022
Concentrix
Mar 2023 - Nov 2023Assistant Manager | WFM
Genpact
Nov 2023 - nowAssistant Manager| WFM
Licenses & Certifications
- View certificate
Excel Time Series Models for Business Forecasting
Macquarie UniversityFeb 2023
- View certificate
Excel Data Analysis: Forecasting
LinkedInDec 2022 - View certificate
Managing a Customer Contact Center
LinkedInDec 2022 - View certificate
Google Data Analytics
GoogleJan 2023 - View certificate
Statistics Foundations 1: The Basics
LinkedInJan 2023
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