Kshitij Garg

Experience

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  Losung Automation

  May 2004 - Jul 2004

  Summer Intern
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  Mahindra Satyam

  Jul 2006 - Jul 2010

  SAP CRM Consultant
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  Wipro Technologies

  Jul 2011 - Nov 2013

  ➜ Worked as a solution expert for multiple customers in Implementation, Roll Outs and AMS Delivery Projects.➜ Core member of the pre-sales team and one of the go-to specialist for providing solution consultancy to customers on potential and existing projects.➜ Worked for one of the key Customers in Telecom Vertical in Germany as a Project Lead and Solution expert. Won Customer and Senior Management appreciations for this role.➜ Besides CRM Project & Program Delivery actively engaged in Pre-sales, Prototyping, Continuous Improvement and Strategic Roadmap planning for CRM.➜ Member of the technical interview panel for SAP and acted as mentor in the SAP CRM service line Show less

  • Project Lead

    Jul 2010 - Nov 2013

  • Onsite Coordinator

    Jul 2011 - Apr 2013
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  Infosys

  Nov 2013 - Jan 2016

  Senior Consultant

  ➜ Steered a primary Green-field Program for the e-governance initiative of the Government of India to deliver a Service and Records Management solution for the Ministry of Corporate Affairs. The solution was developed at the cost of $ 50 Mil with an objective of 100% digitization of statutory filing of reports and registration of Companies and Limited Liability Partnerships in India➜ Accountable for stakeholder management, including working with Senior Bureaucrats on the implementation of the requirements within the legal framework of e-governance➜ Led requirements workshops, solution presentations, and product demonstrations➜ Headed a team of Product and Process Consultants assigned with Requirement Gathering, Solution Blueprint, Design Specifications, User Training, and Solution Roll-Out Show less

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  Shell

  Feb 2016 - Jul 2021

  ➜ Worked as Product Manager for the cross Line of Business Salesforce Sales Cloud and connected application portfolio with a Global User base➜ Developed the product strategy and roadmap, business value assessment, product backlog management, stakeholder management, product delivery and product communications➜ Responsible for developing the Product Strategy aligned with the Organizational Goals and planning the delivery in a challenging business environment➜ Planned the Digitally Transformed Processes and Solution for Customer Operations and delivered a cross geography omni-channel system for Customer Service Management➜ Designed a Sales Performance Analytics and Insights Product for Distributor Sales Channel➜ Certified Product Owner and Scrum Master leading the adoption of Agile practices across multiple product teams➜ Continuous Improvement Practitioner with Improvements delivered amounting to over $2 Million (L1 and L2) ➽ Certified Product Owner and Scrum Master leading the adoption of Agile practices across multiple product teams.➽ Certified Continuous Improvement Practitioner. Show less

  • Product Manager - Sales

    Jan 2019 - Jul 2021

  • Senior Business Analyst - Lubes Sales and Marketing

    Dec 2018 - Jul 2021

  • Business Analyst - CRM

    Feb 2016 - Dec 2018
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  Delivery Hero

  Jul 2021 - now

  Principal Product Manager

  ➜ Working as a Principal Product Manager for Global Sales and Vendor Relationship Management Salesforce Product responsible for Process Integrations, Compliance, and Vendor Service➜ Handling the end-to-end ownership of the product from strategy to operations, including roadmap, stakeholder engagement, release planning, solution design, and resource management➜ Driving digital adoption, operational efficiency, vendor experience, and compliance➜ Designing and implementing the global product feature for Anti-Money Laundering due diligence across multiple markets and automating the processes involved Show less