Experience

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  Gujarat alkalies and chemicals limited - india

  Apr 2006 - Mar 2007

  Programming and system admin

  # 1 Yrs as Apprentices Ship Training at GACL-Dahej, Bharuch - in P & A Department and TKO.

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  Enlightenment99 software consultants pvt. ltd

  Oct 2007 - Apr 2009

  Operation executive

  Established in 2003, Sterling-Hoffman Software Consultants Private Limited has been successful in providing Business Process Outsourcing (BPO) services to its clients in North America in areas such as IT enabled services, back office solutions and consulting services. Sterling-Hoffman Software Consultants Private Limited has its liaison offices in USA and Canada.Ops Executive•Manage and execute MIS reports in MS Office Application(Excel,Word, PowerPoint) for operations.• Doing Verification of different team member’s activities in database.• Reporting to Manager of Operations.• Preparing Call report and sourcing report to calculate penalties on incentives earned by Team Member.• Handle Team member’s incentive related discrepancies, to reward them or deduct their incentives.• Preparing Marketing Reports for different divisions which will be sent to HO Toronto to review responses from the client and candidates which are submitted on Website or by email and to helpful while preparing bi-weekly reports which will be sent to registered subscribers.• Maintain Employee Pipeliner database, for add employee, remove employee, promotions of the employee etc.• Preparing performance reports of Vice President of Division on monthly basis for all division.Sourcing Specialist* Client & Candidate search for USA & Canada - Consulting, Plastic, Steel & Metal, Machinery, Aerospace, pharmaceutical & Automotive Industries* Candidate search - Candidate search on Job board like Monster, Hot jobs, workopolis & Careerbuilder.* Update & enter new record in over data base, & also have responsibility to train new team member for client search & data base software.* Client Search - Client Search on Google, Hoover’s and other search engine" Show less

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  Collabera inc.

  Dec 2009 - Feb 2012

  Technical recruiter

  Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.Client: IBM - BangaloreTechnical Recruiter• Experience as a Technical Recruiter for Fortune 500 clients across multiple industries including Information Technology, Telecommunications, and Financial Services.• Skilled in managing the recruiting process from sourcing through the hiring of the employee.• Possesses proven track record in the field of recruiting and staffing placed consultants and fulfilled client requirement with satisfaction at both ends.• Comfortable with technical terminology and the variety of positions in the IT industry.• Experience in full life cycle recruiting including: sourcing/screening candidates, scheduling interviews• Using various Job portals Monster, Naukari.com, Times Jobs, Search Engines, LinkedIn and DiesCollabera Dec 2009 – July 2010Sourcing Associates• To source qualified candidates for different job requisitions using Internet research assistance, network building & researching from job boards.• Understanding Job Requisitions; matched Job Description, Roles and Responsibilities.• Initial research to get information on nature of work for a specific position from sites like Google, Wikipedia and answers.com. • Sourcing resumes from various Job portals like Monster, Dice, Google, Career builder, Hot Jobsand Passive search using Zoom info, spoke by using different search strings which suit the job profile; Screening & pooling the good set of candidature. • Reporting-Track all activities we do which include job openings, obtaining feedback, hires and post-hire summaries.• Track candidate details & update post feedback to find status of each candidate sourced.• Understand and analyze the requirements in different skill set categories for projects in the respective Business Units.• Had worked on Contract staffing requirements Show less

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  Jobbuilder consultancy (jbc)

  Jun 2013 - Dec 2017

  Business development consultant

  JobBuilder Consultancy (JBC) is a well established and professionally managed Manpower Placement Consultants specializing in placement of managerial personnel across a wide spectrum of skills and functions. Our role begins with the client's need and we go to great lengths to understand the nature and complexity of the client's business. It is this power that helps us to provide our clients with candidates who are of the right profile. We have our own large computerized database of candidates across the various functional streams. We can do an exact search based on your requirements and come up with candidates who best meet your job description. We have a team of experienced professionals who do all the preliminary screening. We contact and interview candidates regarding their interest and suitability. Only after we are satisfied we send them for an interview to you. If necessary we also do an informal reference check of the candidate in the shortlist. We are providing qualified professionals as per your needs. We are touched by IT/Computer, HR/Administration, Banking, Construction / Engineering / Cement / Metals, Health/Safety, Hospitality/Travel, Hotel/Restaurant, Manufacturing/Production/Maintenance, Finance, Chemical/Pharmacy/Biotech, Engineering, Companies in India.!!!!! Work Area !!!!!# Account & Finance: Accounts, Corporate Finance, Financial Services# Banking & Financial: Corporate Banking, Investment Banking, Retail Banking# Construction / Engineering / Cement / Metals: Engineering Design,Residential and Commercial# IT/BPO/ITES/KPO:Voice and None Voice Executive, CSR# Hospitality & Facilities:Food & Beverages, Operation, Travel Management, Property Management# Human Resource:Administrative Management, HR, Executive# Hotel & Restaurant:Assistant, Manager, Executive, Admin and HR# Pharmaceuticals:Research & Development, Operation & Quality, Admin.& Business Development# Production Planning & Control:Engineering, Electronic, Chemical, Textiles Show less

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  Uv bazaar india pvt.ltd

  Dec 2015 - Nov 2016

  Sr.team leader

  • Managing multiple processes like Customer Care Inbound/Outbound Calls - Inbound/Outbound Sales - Verification - NDR - Email - Courier Tracking - Prepaid Order - Refund - Consumer Complaint.• Meeting with other managers to discuss possible improvements to customer services.• Analyses statistics and compile accurate reports.• Organizing meetings with different departments for innovative ideas and offers for our Retain Customers.• Target setting for Customer Support Executives and TL’s.• Produce weekly call reports for management.• Achieve and exceed key performance indicators in all areas• Control resources and utilize assets to achieve qualitative and quantitative targets• Providing help and advice to customers using our organization’s products and Services.• Handling of Coupon issued on website like festival coupon, Discount coupon and promote for Coupon Site of www.couponrani.com and www.couponchaska.com • Managed a team of 35 (Voice) +10 (email) employees and 3 Team leaders in Customer care Dept.• Good knowledge of Social Site likes FB, Twitter, Pinterest, instagram and Linked-in.• Communicating courteously with customers by telephone, email, letter and face to face;• Handling customer complaints and any major incidents, such as a security issue or a customer being taken ill.• Issuing refunds and compensation to customers.• Improving customer service procedures, policies and standards for organization.• Responsible for holistic customer experience through customer service operations and sales channel.• Sharing customer’s feedback with procurement/digital marketing team to built healthy relation with our Customer. Show less

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  Sellerbox in

  Dec 2017 - now

  Founder

  Our specialized services include:• Strategy & Planning• Ecommerce Business• Product & Cataloging• Performance Analyst• Global Expansion• Payment reconciliation• Advertising• Deals and Promotion• Ecommerce & Fashion Photography• Model Shooting (Economic to Top End)Why we started ?Online Business is a difficult if you lack proper knowledge of the terms and conditions, listing of you products effectively, advertise smartly, operation management, Returns/Claims Management, Payment Reconciliation and require a trusted team to handle the unexpected situations. SellerBox In is a leading Amazon.in Service Provider for your business providing A to Z Services to sell on Amazon.inOUR MISSION“Our Mission is to provide best value for clients by delivering cost effective services with precise quality on time and Share the Knowledge of Connecting the Business with Internet.”OUR VISION“SellerBox In aims to the best company in India in Business Development Services with focus on Internet Marketing and Increasing Company’s Growth. Through superior research and operational performance SellerBox In will provide highest benchmark in this sector.” Show less