Experience

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  Conrad imperial sensatory hotel, sharm el sheikh. egypt

  Jan 2011 - Jan 2011

   receptionist & guest relation agent

  • Greet , assist and direct guests, workers, visitors and the general public• Answer all incoming calls and handle caller’s inquiries• Provide office support services so as to ensure efficiency• Respond to guests and public inquiries• Receive, direct and pass on telephone fax messages• Direct employees, guests and general public to the right staff member• Maintain a sufficient record of office supplies• Provide word-processing and clerical support• Pick up and delivered the mail• Maintain the common filing system and file all letters• Coordinate the repair and maintenance of office supplies• Provide administrative services to the office manager Show less

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  Thomson travel group (holdings) limited

  Jan 2011 - Jul 2012

  Tour guide& travel expert

  ➢ Greet all guests promptly at scheduled tour times. ➢ Outline the tour and time line of the trip.➢ Determine if any guests have physical restrictions that should be considered.➢ Generating sales by advising and guiding guests to bazaars and shops.➢ Clearly and articulately provide information to guests in an engaging manner.➢ Demonstrate extensive knowledge of our facilities and related topics.➢ Escort guests through the tour, taking breaks as needed.

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  Vodafone

  Sept 2012 - Dec 2013

  Sales executive
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  The heart of europe

  Jun 2016 - May 2018

  Sales executive

  Compile list of potential leads using data base programs and assemble pitch packets which secure 6 new clients in a 12-month period.• Communicate with clients to identify their requirements and choice of property.• Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.

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  Samsung mobile

  Aug 2018 - Aug 2021

  Working in Samsung Lounge at Dubai International Airport Departure area to be the last farewell for our Samsung loyal and potential customers. Duties include: * Familiarizing with the company’s mission, vision, and goals.* Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.* Educating customers,and about our products such as phones, tablets, and watches.* Building rapport with customers. * Monitoring custstomer feedback and escalating complaints to the marketing department.* Tracking customer preferences, metrics, and media campaigns. Show less

  • Brand Ambassador

    Jul 2018 - Aug 2021

  • Sales Team Leader

    Jun 2018 - Jul 2021

  • Mobile Expert and Workshop Trainer

    Aug 2018 - Jun 2021
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  Floranow

  Jun 2021 - Feb 2024

  Sales account manager

  oversees sales activities and develops relationships with clients..• Driving business growth through the acquisition of new clients in collaboration with the sales team.• Established new contact relationships with dormant accounts, resulting in 27% increase in revenue for said accounts.• managing accounts through ERP, ensuring clients are satisfied, and generating new sales opportunities.• Managing a portfolio of accounts to achieve long-term success.• Monitoring payment collection and making sure that no payment is overdue.• Resolving account’s technical issues and provide solutions to customers in a timely manner.• Increased sales revenue by 37% last three quarters, exceeded sales targets by 232,000 AED• Awarded top performer for 2022 after exceeding sales targets for 9 months in a row.• Monitoring sales metrics (e.g., quarterly sales results and annual forecasts). Show less

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  Naukrigulf

  Feb 2024 - now

  Corporate sales deputy manager