Experience

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  Nyc school construction authority (sca)

  May 2015 - Aug 2015

  College summer internship in labor law compliance department

  • Provide supportive administrative role to the SCA’s Inspector General, NYC Controller’s Office and the SCA’s Legal Department. • Organized and documented the files from the last 3 years of the NYC Controller's Office.• Utilized Excel, Word, Outlook programs and taught other interns.

• 

  Suny new paltz

  Aug 2017 - May 2018

  Service desk technician

  • Diagnosed and addressed over 50 personal and school computers within the classroom/computer labs• Documented resolutions and issues within the ticketing system. • Authored resolutions for recurring issues on the New Paltz Help Desk page.

• 

  One epic place

  Feb 2018 - May 2018

  Wordpress developer

  • Developed the WordPress site to improve business efficiency by addressing the hotseat booking system and administering the public business calendar in collaboration with the marketing team.• Updated and maintained over 30+ WordPress plug-ins utilized.• Collaborated with the CEOs to address new business initiatives.

• 

  Agilant solutions, inc.

  Mar 2018 - Jun 2019

  Technical support representative

  • Assessed Customer’s issue(s) via the phone to provide proper support and to address or escalate the customer’s issue(s) to the appropriate team.• Delivered verbal step-by-step solutions to each customer to resolve their issue(s) within 15 minutes or less.

• 

  Dega systems

  Jun 2019 - now

  ● Responsible for the planning and remediation of all of clients’ critical systems to match Dega Systems security and management standards.● Reorganized and furth developed the 15+ audit standards used by Dega Systems to assess client’s alignment score.● Reports all technical recommendations to the vCIO to reduce the support tickets submitted by addressing recurring issues by determining the pain points.● Coordinates creative solutions across multiple teams to drive down support tickets submitted.● Created over 2,000 Organizational Documents and updated over 7,000 Organizational Documents.● Develops new standards for Dega Systems to keep up with new technologies and exploits. Show less

  • Senior Technical Alignment Manager

    Feb 2021 - now

  • Remote Operations Center Engineer L1-L3

    Jun 2019 - Feb 2021