Experience

• 

  Verizon

  Jan 1995 - Jan 2012

  Led team of 2 Business Analysts in developing and managing Verizon Business Internet Products and Services. Created and submitted Business Cases for new product development including revenue and business justification to support funding. Managed $2M+ product development budget. Prioritized competing business needs and coordinated with IT, Network, Operations, Finance and Legal to launch enhancements that best utilized development funds. Developed and led Product launch strategy including documentation, training, and communication to Sales. Show less Led team of 12 analysts in performing billing quality assurance functions for 3 billing systems. Developed project plans for quality assurance functions to track and manage capacity, staff availability, and status. Oversaw QA participation in the monthly release implementation process. This included analysis of client business requirements, development of test criteria, review and approval of test cases, and validation of system test output. Led off-release validation process that included prioritization and tracking of mid-month system repairs. Show less

  • Manager – Sales Enablement & Automation

    Jan 2007 - Jan 2012

  • Manager – Product Development

    Jan 2005 - Jan 2007

  • Senior Manager – End to End Testing

    Jan 2002 - Jan 2005

  • Senior Manager - Integration Testing

    Jan 2001 - Jan 2002

  • Manager - Quality Assurance

    Jan 1995 - Jan 2001
• 

  Vmware

  Jan 2012 - Apr 2013

  Manager - service provider partner program

  Managed all aspects of the VMware Service Provider Partner Program including on-boarding new partners, ensuring program compliance, and providing a single point of contact for communication between the partner and VMware. Coordinated across internal teams including Program Office, Sales Operations, Legal, Finance and IT to ensure that partner needs were met and issues were resolved in a timely manner.

• 

  Verizon business

  Apr 2013 - now

  Product manager