Experience

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  United states air force

  Jan 2017 - Jan 2020

  Dental assistant

  PATIENT SERVICES:Provided exceptional information assurance and treatment to a diverse patient base while driving continuity of care. Delivered patient education regarding procedures and care. Demonstrated professionalism and courtesy with patients while working to resolve complaints, problems and questions.WORKFLOW MANAGEMENT AND TEAM SUPERVISION:Maintained a positive workplace culture, administrative efficiency, and oversaw safety and infection control. Spearheaded special projects, audited medical records, overcame obstacles, built rapport, and maintained data entry requirements.Supervised the performance and tasks of four team members. Recognized for the ability to prioritize, coordinate, and perform tasks during periods of limited staff and leadership.Played a key role in generating $2.6MM in revenue by scheduling 80 patients per week, providing high patient satisfaction, and ensuring the delivery of quality dental services in addition to recruiting and retaining qualified staff. Improved management processes and conducted training to increase operational efficiency by 40%.Received a letter of recommendation from the Dental Clinic Officer in Charge.Managed two programs: Process Assessment and Improvement, and Record Review. COMMUNICATION AND TECHNOLOGY:Delivered clear communication to ensure comprehension by a diverse audience. Utilized automated systems to generate memos and reports. Show less

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  Intellect solutions llc

  Jan 2020 - Jan 2022

  Provided Tier II computer, network, and security support to the Department of Homeland Security, serving a user base of 5,000 end users. Played a pivotal role in ticket escalation, collaborating with external service providers and cross-functional teams to troubleshoot hardware and software issues.Expertly addressed laptop, desktop, peripheral, and server hardware issues, mobile devices, networks, MS Exchange, Active Directory, DNS, and DHCP.Utilized the Remedy ticketing system for issue tracking, service level agreement input, service request responses, and client communication documentation.Installed Windows operating systems, including Windows 98, ME, 2000, XP, 2003, 7, 8.1, 2008, 2012, and 10.Demonstrated familiarity with risk management framework, NIST 800-53, and software lifecycle development.Diagnosed and resolved software-related issues, including upgrades, installations, and migrations.Assisted and trained users on MS Office applications from 2010 to 2016.Supported multiple US Department of Defense (DoD) and Department of Homeland Security (DHS) networks.Provided remote and on-site support, covering desktops, portables, peripherals, and software. Offered expertise in configuration changes, updates, patches, and maintenance for workstations, laptops, and equipment.Proactively identified and addressed potential vulnerabilities that could impact the virtual production environment. Show less Computer World Services | IT Specialist, Help Desk | Washington, DC | 04/2020 - 11/2021 Provided exceptional customer support by planning, developing, and executing policies and procedures for installation, testing, maintenance, and troubleshooting. Played a pivotal role in escalating technical issues, collaborating seamlessly with external service providers to ensure timely resolutions.Delivered Tier II computer, network, and security support to the Department of Homeland Security, serving a user base of 5,000 end users.Provided guidance and mentorship to the technical support team to align with customer needs and departmental objectives.Installed and maintained various Windows operating systems, including Windows 98, ME, 2000, XP, 2003, 7, 8.1, 2008, 2012, and 10.Demonstrated familiarity with risk management frameworks, including NIST 800-53, and adhered to software lifecycle development practices.Diagnosed and resolved software-related issues, encompassing upgrades, new installations, and migrations.Effectively communicated and presented concise information about new services and solutions to customers.Provided comprehensive assistance and training to users on MS Office 2010 to 2016 applications.Supported multiple US Department of Defense (DoD) and Department of Homeland Security (DHS) networks.Delivered remote and desktop support, in addition to field technician support, covering desktops, portables, peripherals, and software. Show less

  • System Administrator

    Jan 2021 - Jan 2022

  • Computer World Services | IT Specialist, Help Desk

    Jan 2020 - Jan 2021
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  Deloitte

  Jan 2022 - now

  It internal controls auditor

  Play a vital role in optimizing and executing various IT controls program workstreams, including IT Controls Testing, Remediation, Audit Coordination Support, and Ad-hoc activities such as enterprise governance, data calls, and DHS deliverables. Optimize and execute various IT controls program workstreams, including Testing, Remediation, Audit Coordination, and Ad-hoc activities.Engage in walkthrough interviews and maintain effective communication with various client stakeholders, including personnel such as system and database administrators.Request, obtain, review, and analyze a variety of artifacts necessary for executing IT controls testing, including security plans, SOPs, system screenshots, and system configuration settings.Evaluate the design and operational effectiveness of IT controls, employing provided artifacts, industry-standard guidance, leading practices, and professional judgment.Document the results of IT controls test work meticulously and consistently, ensuring that the testing process can be replicated with the same conclusion.Summarize and convey IT controls assessment results to diverse client stakeholders, including senior leadership.Plan and execute day-to-day activities related to IT controls assessments, individually and as a team.Collaborate closely with client personnel to understand and analyze known weaknesses in IT controls, identify root causes, and develop effective remediation strategies Show less