Experience

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  Eds

  Nov 1998 - Aug 2005

  Business analyst

  Negotiated, implemented and managed mobility contracts.Managed pager devices guaranteeing all communication between users, clients and systems were maintained. Managed on site vendors, held meetings to discuss business needs, customer satisfaction and company expectations.

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  Hewlett packard enterprise

  Aug 2005 - Jan 2017

  Technology consultant

  Managed execution of mobility contracts.Full administration of individual mobility accounts through optimizing plans, features, device upgrades, billing reconciliations, dispute resolutions, status reporting, analytical consultations, monthly audits and training.• Met cost initiatives and budget goals.• Retained major customer business through management of 500+ mobility services.• Performed customer equipment analysis and consultations producing project requirements, solution proposals, correct equipment purchases and future enhancements proposals. Show less

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  Sabre corporation

  Jan 2017 - Mar 2020

  Mobility and telecom operations analyst

  Managed execution of mobility contracts.Full administration of individual mobility accounts through optimizing plans, features, device upgrades, billing reconciliations, dispute resolutions, status reporting, analytical consultations, monthly audits and training.• Visualized, defined and detailed process flows in VISIO for multiple teams creating standardization and efficiency.• Decreased international cost by 20% through consultation, analysis and plan management.• Facilitated Administrative Assistants training sessions increasing product and policy understanding and a 95% increase in request accuracy. Show less

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  Cmc

  Dec 2020 - now

  Telecommunications analyst