ABRIL VILAS

Experience

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  Profuturo

  Jan 2015 - Jan 2016

  Cutomer Service Agent

  - Registration of pension procedures. - Follow up on accounts in process of pension and withdrawals. - Extraordinary withdrawal procedures. - Customer support nationwide. - Monitoring of customer accounts abroad.

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  CMIC CDMX

  Feb 2016 - Feb 2017

  International Project Analyst

  - Portfolio management of international projects. - Communications management between national construction companies and foreign governments for the promotion of national investment in international projects. - Organization and assistance of tender events, investment, and national organizations.

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  GNP Seguros

  Mar 2017 - Mar 2018

  Client Account Manager

  - Prospecting for key clients.- Follow-up and personalized service to existing key clients.- Establish KPI's of sales along with management.- Promote the development of business skills and abilities of the sales personnel to reach KPIs- Budget management- I developed joint marketing plans with the area in charge. - Managed the follow-up of the collection of the overdue portfolio.

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  EF Education First

  Apr 2018 - Mar 2020

  Customer Success Manager

  -Implement and manage training projects for corporate clients, based on the analysis of needs and objectives. - Planning and execution of virtual and face-to-face training for clients and end-users. - Production of indicators management reports (KPI) and project monitoring. - Integration, analysis, and management of complex projects. - Identify, create and implement creative solution strategies for project optimization.

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  Apprendo.io

  Sept 2020 - Mar 2024

  Customer Success Manager Americas

  - Creación y desarrollo de procesos del equipo de Customer Success desde cero.- Implementación y gestión de proyectos de capacitación B2B y gubernamentales basados en análisis de necesidades y objetivos.- Demostraciones del producto a clientes potenciales para el cierre de venta.- Planificación y ejecución de entrenamientos virtuales de Product Onboarding y Product Adoption para clientes.- Implementación y seguimiento de proyectos y Customer Health.- Mejoras del producto y experiencia del cliente (informes de errores, nuevas funcionalidades, etc). Show less

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  Aivo an Engageware Company

  Jul 2024 - now

  CSM - Adoption Specialist