Experience

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  Singapore armed forces

  Feb 2016 - Feb 2018

  Military service

  Played an important role of being the Section Leader, working in close liaison with my comrades andcommanders thereby demonstrating strong interpersonal and communication skills

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  Cinemaworld (asia) pte ltd

  Feb 2017 - Jan 2018

  Digital marketing assistant

  ● Helped Cinema world, a premium movie channel headquartered in Singapore to create channel awareness,pique interest and create a sense of credibility through reviews of films shown on the channel prior to the airdate● Spearheaded the social media marketing reach out through digital platforms – Instagram and Facebook● Wrote a pitch paper summarizing the movies and their individual unique selling points to pitch for write upsamongst affiliates

• 

  Uob

  Jan 2019 - Feb 2020

  Privilege banking intern

  ● Daily vetting and processing of financial instruments’ and contracts, from structured notes to Insurance policies● Assisted both the Relationship officers and the Senior Client advisors with their daily tasks● Helped with batching down hundreds of documents to the back end for processing● Occasionally helped to fill up deposit promo forms on behalf of the relationship officers● Performed daily recon at the end of each working day to ensure all documents have been submitted forprocessing Tunjukkan kurang

• 

  Mt waverly traders association

  Jan 2020 - Feb 2021

  Consultant internship

  ● Helped prepare a business case to the City of Monash for greater support of the Traders Association● Ascertained what changes might be required to improve the organizational structure of the Traders Association● Identified barriers to engagement faced by local traders● Helped to identify additional support and resources that were required to achieve the organization’s goals, andfrom where the support or resources could be obtained.● Proposed the benefits that might be delivered by a sustainably functioning Traders association. Tunjukkan kurang

• 

  Barclays

  Jan 2023 - Sept 2023

  Customer service advisor

  • Providing excellent customer service and replies on behalf of Barclays through various communication channels• Working as one team across multiple channels, you will personalise each interaction with a customer or individual, providing assistance and outcomes to best suit their needs• Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they are valued• Demonstrating knowledge of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate • Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly• Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products• Recognizing a customer’s financial position through listening to customer’s specific circumstances and tailoring the relevant solution to their needs Tunjukkan kurang

• 

  Ministry of finance (singapore)

  Jan 2023 - now

  Procurement associate

  [Procurement Policy/ Strategy/ Governance Role]• Support governance, administration and review of procurement policies and processes to ensure effectiveness, efficiency and good financial governance.• Provide advisory to stakeholders on basic procurement policies to enhance overall efficiency and alignment in agencies’ practices and processes.• Review procurement policies and processes to innovate and add-value.