Experience

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  D&h secheron electrodes pvt ltd

  Jul 2011 - Feb 2012

  Trainee sales engineer

  Technical Sales , Lead generation in B2B business module-

• 

  Faurecia emission control technologies

  Mar 2012 - Sept 2012

  Trainee engineer

  Conducting time and motion study and calculating cycle time for each manufacturing line. Preparation of Work standardization Chart and Audit lines of Adherence.Creation and Maintenance of fixtures of each lines Fixture. Vendor Management.

• 

  Signalchem life sciences

  Jan 2014 - Sept 2014

  Business development executive

  Support the follow-up and quality control aspects of timely delivery of the site for SLC INDIA.Support Supply chain management, including defining, executing and QC the processes for SCM.Support Project Management for SLC INDIA projects, including generation of timeline variance reports, identifying bottlenecks and promptly resolving or escalating them. Vendor Management and handling Vendor Payments.

• 

  Amazon

  Sept 2014 - now

  Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around ProductReview Abuse• Manage a team in delivering results towards meeting the worldwide metrics of productivity, service levels, and quality.• Analyzing existing policy and process gaps, and working with multiple teams to address these vulnerabilities.• Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors(COE) reports.• Analyze existing policy and process gaps, and develop solutions to close them.• Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data andworking extensively with external teams.• Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predictand fix problems before they happen.• Use high-level judgment to own our most complex enforcement decisions. Show less · Identifying, containing, and resolving time sensitive escalations. · Performing analysis of data from a variety of sources to identify possible risk indicators. · Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation. · Performing escalation trend analysis and reporting. · Performing real-time incident handling tasks to support world-wide operations. · Analyzing escalations from various sources within Amazon and determining possible root causes. · Tracking and documenting incidents from initial detection through final resolution. · Writing and publishing techniques, guidance, and reports on incident findings. · Serving as technical expert and liaison to law enforcement and legal personnel and explain incident details · Coordinating with analysts to correlate threat assessment data. · Writing and publishing Correction of Error Reports and after action reviews. · Monitoring external data sources to maintain currency of threat condition and determine which security issues may have an impact on POE operations. · Presenting deep-dive documents and reports on policy and process gaps leading to senior executives. Show less Identifying Risk MO and managing risk on online transaction (A-to-Z Guarantee Program). Process Expert for A-to-Z claims Program. Handling escalations addressed towards the CEO, Country Manager, and other internal and external parties.Addressing the concerns of the customers on public portal/offices in the US such as Better business Bureau, Attorney General’s office. Mentor and Manage with bottom performer to get them on track in terms of performance. Collaborating with Knowledge Management team to keep the policies and content up to date.Collaborating with different support functions and making sure team functions BAU. Show less

  • Manager II- Risk Management- Escalations Management and Prevention

    Jun 2022 - now

  • Risk Manager II- Escalations Management and Prevention

    Oct 2021 - Jun 2022

  • Incident Manager

    Mar 2019 - Sept 2021

  • Senior Investigation specialist

    Apr 2016 - Feb 2019

  • Transaction Risk Investigator

    Sept 2014 - Mar 2016