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Luis Sotolongo

Luis sotolongo

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location of Luis SotolongoHialeah, Florida, United States
Phone number of Luis SotolongoView Mobile No.
Followers of Luis Sotolongo151 followers

  • Timeline

  • About me

    Call Center Supervisor

  • Education

    • Hialeah senior hugh school

      2003 - 2007
      High school diploma nursing science

      Activities and Societies: President of HOSA (Health Occupations Student's of America) 2006-2007, Member of the Italian Club and French Club.

    • Miami dade college

      2007 - 2010
      English/language arts teacher education

      Activities and Societies: President of Student Government Association 2009-2010, Chess Club Member, Took part in the Music & Performing Arts Club as member and performer in Sketch Comedy/actor. Member of Philosophy Club, Poetry Editor for cafe Cultura Literary Magazine. As a student at Miami Dade College I learned to grow as an individual and professional. I took many courses in Literature and Science. I focused on those two areas of study because one can't exist without the other, in an educational stand point. I took part in many activities, including Student Government and other clubs.

  • Experience

    • Cold stone creamery

      Aug 2006 - Oct 2007
      Customer service crew member

      My responsibilities at Cold Stone Creamery were to serve customers when they would walk in wanting ice cream, remembering orders correctly and entertaining the in store customers waiting in line.

    • Miami dade college

      Jun 2008 - Jul 2010
      Administration assistant

      My responsibilities at the Student life/Admissions desk was to provide the incoming Miami Dade students with the proper school issued Identification cards and parking decal. My top priority was to work with the student life department to hold on campus events.

    • Inktel contact center solutions

      Oct 2010 - Jun 2019

      Experienced Call Center Quality Coach who exhibits a professional demeanor and excellent communication and interpersonal skills.Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers.Able to rapidly gain product knowledge. My Responsibilities as s Customer Service Representative are to provide my customers with information on the products belonging to Wal-Mart Private brands. My top priority as a customer service rep is to provide extraordinary customer service as well as a complete understanding of OTC and supplemental products

      • Quality Assurance Coach

        Jun 2016 - Jun 2019

      • Customer Service Rep

        Oct 2010 - Jun 2016

    • Wing control llc

      Feb 2019 - Jun 2019
      Customer service quality specialist

    • Bankunited

      May 2019 - Jun 2019
      Customer care representative

    • Ciscrp

      Jun 2019 - now
      Customer service specialist

    • Segal trials

      Oct 2020 - now
      Call center supervisor

      Manages and supervises the customer services call center Department alongside the marketing department to ensure the highest customer service experience.

  • Licenses & Certifications