Experience

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  Mistermind international (m) sdn bhd

  Jan 2015 - Jun 2016

  Senior project executive

  ✔Understand requirement of each event and exhibition. ✔Plan events with attention to financial and time constraints. ✔Prepare and present detailed proposal and quotations (Timeline, venues, suppliers, staffing, budgets)✔Provide full, well thought and creative briefs and ideas for all events. ✔Provide recommendations and constructive feedback to clients and suppliers based on their needs. ✔Coordinate with suppliers and clients to ensure that all event schedules and deadlines are met. ✔Oversee setup and dismantle of events and exhibitions. ✔Negotiate with suppliers and vendors to achieve the most favorable terms. ✔Oversee event happenings and act quickly to resolve problems. ✔Plan and conduct events and exhibitions for corporate clients, which includes BASF, Siemens, Pfizer, Sanofi, LF Asia, UMobile, Mazda, AEON, Exxon Mobil, CCM Berhad and more. ✔Plan and organize career exhibitions in different universities across Klang Valley area, which includes Sunway University, Monash University, Taylors University, USCI, INTI, Nottingham, SEGi, etc. Show less

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  Agoda

  Sept 2016 - Jun 2018

  Customer experience specialist

  ✔Deliver excellent customer service and manage the needs of customers (guests and partners) through calls and emails. ✔Handle high volume of inquiries from customers and partners. ✔Meeting individual KPIs and team goals. ✔Deliver business strategies and improve customer services through the execution of self-service. ✔Take ownership of issues and concerns of customers and partners, and direct to the right channel for resolutions.✔Point of reference for new hires, in terms of processes and procedures. Show less

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  American express

  Jul 2018 - now

  ✔Perform risk assessment on corporate accounts and build relationship with clients

  • Corporate Client Master Analyst

    Apr 2024 - now

  • Corporate Client Lead Analyst

    Feb 2023 - Jul 2024

  • Subject Matter Expert (Financial Relief Program) & Corporate Client Senior Analyst

    Sept 2019 - Jul 2024

  • Corporate Client Analyst

    Jul 2018 - Sept 2019