Shubham Rathi

Experience

• 

  Skyfi Labs

  May 2020 - Jun 2020

  Internship Program

  My internship at Skyfi Labs enabled me to know the cutting edge technology used in the machine learning field. It helped me in honing my skills in various aspects of machine learning and artificial intelligence. Also it helped me develop team leadership skills, communication skills, soft skills and various such intangible skills.

• 

  Let Me Adorn (www.letmeadorn.com)

  Jan 2021 - Jan 2022

  Co-Founder

  • Co-Founded LetMeAdorn (a lifestyle e-commerce based startup which focused primarily on hand-crafted unique home décor essentials) with the aim to connect the diligent and meticulous artisans with the people who love these crafts and making a living to these artisans. • Analyzed the gap in the market and brought the best of the marvelous artifacts available across different cities of India to digital platform saving the hassles of customers searching for these in multiple cities.

• 

  Accenture

  Oct 2021 - now

  • Monitor and analyse the production as well as infrastructure vulnerabilities in the application while handling, managing and distributing the consumer traffic across all the production/hosting sites using Putty and Akamai Console.• Active interaction with clients to understand their needs and find a feasible solution to meet SLA.• Hands-on experience to monitor systems and trends and prevent the occurrence of incidents, problems, and errors while improving the overall performance with tools such as BigPanda, Splunk, Dynatrace, OneAgent, and APM/BSM.• Ensure continuous communication and coordination with the client in the event of a high-focus incident/ major incident in a proper way.• Work with teams of talented software engineers to define, build and maintain cloud infrastructure.Skills and Tools: Incident Management · IT Service Management · Cloud Technologies · IT Operations · ServiceNow · Splunk Monitoring · Dynatrace · Bigpanda · Application Performance Monitoring · Putty · Multitasking · Operations Process Improvement · Proactive Monitoring · Customer Service · IT Service Management · Show less • Identified, analyzed, and resolved infrastructure vulnerabilities and application deployment issues while collaborating with various teams to maintain cloud infrastructure saving client roughly $7.6k every hour. • Monitored systems, network hardware operations and customer traffic to balance the load on the infrastructure as well as prevent the occurrence of incidents and errors to improve the overall performance of systems and mitigate revenue drops.• Communication of the status of application production outages and error-resolution activities to the application community during an outage as well as ensuring continuous communication and coordination with the client in the event of a major incident; helping client grow to $14.57B revenue (2023) and $3.780B profit (2023).Skills and Tools: IT Service Management · Cloud Technologies · IT Operations · ServiceNow · Splunk · Dynatrace · Bigpanda · Application Performance Monitoring · Putty · Azure Show less

  • Infra Managed Service Analyst

    Mar 2023 - now

  • Associate Software Engineer

    Oct 2021 - Feb 2023