Robin-Lee Andrews

Experience

• 

  Chevron

  May 2010 - Jan 2011

  Secretary

  • Managing the switchboard.• Assisting customer queries.• Ad-Hoc tasks.• Bookings: meeting rooms, travel, catering.• Diary management.• Filing.• Keeping an updated database of franchise contact information.• Bank reconciliation.• Ordering of office supplies.

• 

  Frost & Sullivan

  Jan 2011 - Feb 2012

  Receptionist

  • Managing switchboard.• Receiving clients and visitors.• Assisting clients with enquiries.• Ad-Hoc tasks.• Bookings: Venues, travel logistics, catering.• Stationery orders and office supplies.• Staff induction.• Raising help desk requests and purchase orders.• Reconciliation of petty cash.• Completing tender forms.• Expense claims.• Data capturing.• Minute taking.

• 

  CTI Education Group

  Apr 2012 - Apr 2015

  Academic Administrator

  • Assessment and assignment administration.• Results distribution.• Preparation, distribution and safe keeping of attendance registers.• Capturing of grades.• Student Management System administration.• Assist with learners and staff induction.• Addressing and resolving of learner and sponsor queries.• Monitoring and follow-up of absent. learners.• Regular correspondence with sponsors via letters, SMS or telephone on matters such as learner results, important semester dates etc.• Preparation of examination venue/s for all exams.• Preparation of an invigilation schedule for all examination sessions.• Coordination of moderation administration process.• Ensuring that all learners and lecturers comply with assignment submission requirements.• Ensuring that all learners are aware of all target dates. (For example assignment submission dates and examination dates).• Compiling a summary of learner feedback forms and lecturer module / course feedback forms.• Ensuring that all lecturers keep record of learner attendance.• A register of all leaner files exist, filed according to leaner surname.• Safe-keeping and good maintenance of student records.• Assisting with yearly graduation ceremony planning and implementation.• Administer RPL process. Show less

• 

  TowerStone Leadership Centre

  May 2015 - Apr 2017

  Programme coordination: Prepare and maintain accurate programme plans.Proactive student support: Engage students enrolled on the programme.Manage student assessment.Manage student administration.Maintain effective teamwork by collaborating with other team members.Member on the Quality Assurance Committee.Member on the Academic Board. Coordinating student administration functions and take ownership of all SETA compliance.Effective Student Administration.Good Governance and Compliance.Effective Communication to all stakeholders.Programme Coordinating.

  • Project Coordinator

    Nov 2015 - Apr 2017

  • Academic Coordinator

    May 2015 - Dec 2015
• 

  2U

  Apr 2017 - now

  As an Academic Manager, I am responsible for the compliance, development, and management of academic staff and performance evaluation systems for a portfolio of academic roles. I partner with Academic Analysis and Insight, Instructional Recruitment, Curriculum, Centralized Support, University Relations, Educator Operations Teams, and our University Partners. From the moment an educator receives their offer to join our teaching force, I collaboratively ensure that they are ready to teach by the first day of class and feel supported throughout their teaching experience to deliver an authentic university experience. As an Academic Manager, I am responsible for quality checking, providing actionable feedback, assigning professional development and precise record-keeping. All aiming towards improving learner outcomes and the educator experience.My responsibilities include:- Academic Staffing for instructional staff roles within a portfolio- Support Instructional Staff Engagement and Strategic Partnerships- Drive Instructional Staff Satisfaction and Student Impact Show less Key responsibilitiesAssume full responsibility for maintaining the Certification Master Database by updating and performing regular quality checks to ensure good standing of courses in terms of certificate administration and accuracy of the records. To liaise with the Certificate Administrators to bring exceptions and concerns to their attention for action.Assume full responsibility for the maintenance of the resource schedule.Liaise with University Partners relating to issuing of certificates and assume full responsibility for following up on the receipt of new issued certificates, reprints and certificates to be issued for late ID submissions from the university.Perform frequent operational reporting for the certification function and report to the Registrar.Ensure that a delivery verification recon of certificates sent is performed and work closely with the the Communications Officer to manage exceptions resulting from queries.Maintain and administer certification stock and inventory and assume full responsibility of managing the supplier list. Assuming full responsibility for stock acquisition planning and stock purchases in accordance with the budget of the function.Supervision, line manage and develop direct line reports. Monitor and drive excellent performance and identifying training needs and organise relevant training initiatives for direct reports. Facilitating the performance review process for direct reports. Show less

  • Academic Manager

    Jul 2019 - now

  • Lead Student Records Officer

    Jan 2018 - Jun 2019

  • Lead Certificate Officer

    Apr 2017 - Jun 2018