Amanda Carrington

Experience

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  UBid.com

  Oct 2004 - May 2011

  Customer Service Supervisor

  Carrer ProgressionCustomer Service Representative - October 2004 - December 2007Account Manager - January 2008 - December 2009Customer Services Supervisor - January 2010 - May 2011After SunRise Bidders (d.b.a. uBid) purchased Enable Holdings, they brought me on as their Customer Service Supervisor. I over saw 10 agents, monitored incoming call and email volume as well as outgoing volume. I also gathered reports for executives and assisted both employees and agents with issues. I updated the weekly schedules for the agents and handled bi-weekly payroll. Show less

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  SterlingBackcheck

  Nov 2011 - Dec 2018

  Client Services Team Lead

  Career Progression: HR Plus, A Sterling Infosystems CompanyTemporary Client Services Representative - August 2011 - November 2011Client Services Representative - November 2011 - January 2012Client Services Team Lead - January 2012 - August 2012Client Services Manager - August 2012 - December 2013 (HR Plus Acquired by Sterling Talent Solutions)Client Services Team Lead - December 2013 - PresentManage a team of 12 Client Service Executives (CSE) in Mumbai, Manila and the United States. Each CSE manages a book of business worth $2.5 million. Monitored and evaluated daily activities to ensure:• Each representatives book of business is assigned and serviced appropriately• Evaluate consistent performance • Constantly seek new ways to improve the business model to promote growth in revenueOther duties include:• Assignment of new accounts• Data collection/analyzing metrics• Conduct employee quarterly reviews, bonuses and Performance Improvement Plans• Conduct monthly team meetings, as well as monthly individual meetings• Payroll, time cards, and PTO scheduling Show less

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  Champaign Park District

  Mar 2019 - Jun 2024

  Receptionist