Emin Aliyev

Experience

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  "Alfa Insurance" OJSC

  Feb 2014 - Jul 2017

  System Administrator
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  GLOBTECH

  Sept 2014 - Jul 2017

  Help Desk Specialist
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  Crea International Georgia

  Jan 2018 - Jun 2018

  IT Support Specialist

  • Installing and configuring hardware and software components to ensure usability.• Troubleshooting hardware and software issues.• Ensuring electrical safety standards are met.• Repairing or replacing damaged hardware.• Upgrading the entire system to enable compatible software on all computers.• Installing and upgrading anti-virus software to ensure security at the user level.• Performing tests and evaluations of new software and hardware.• Providing support to users and being the first point of contact for error reporting.• Establishing good relationships with all departments and colleagues.• Conducting daily backup operations.• Managing technical documentation. Show less

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  Škoda Česká republika

  Jul 2018 - Jun 2019

  Quality Control Specialist
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  DS Smith

  Jul 2019 - Jan 2020

  Strojmistr
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  Otis Elevator Company

  Feb 2020 - Dec 2020

  Электромеханик
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  Tofix Group mmc.

  Dec 2020 - Jan 2022

  Information Technology Support Technician

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.• Performing remote troubleshooting through diagnostic techniques and pertinent questions.• Determining the best solution based on the issue and details provided by customers.• Walking the customer through the problem-solving process.• Directing unresolved issues to the next level of support personnel.• Providing accurate information on IT products or services.• Recording events and problems and their resolution in logs.• Follow-up and updating customer status and information.• Passing on any feedback or suggestions by customers to the appropriate internal team.• Identifying and suggest possible improvements on procedures. Show less

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  Herbalife Nutrition

  Feb 2021 - Nov 2021

  Executive Distributor
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  Virtual Azerbaijan Group of Company / State Employment Agency

  Jan 2022 - Dec 2022

  Information Technology Specialist

  • Installing new software and hardware components.• Regularly evaluating IT systems to ensure they meet the necessary demands.• Assisting with network administration tasks.• Ensuring data storage is safe and secure.• Resolving all issues coworkers have with their IT systems and software.• Educating coworkers about network security and best practices for computer usage.• Supporting the day-to-day operations of our computer network.

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  NAB HOLDİNG A.Ş.

  Dec 2022 - now

  Lead Information Technology Specialist