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Israel M.

Israel M.

Bilingual Customer Service Representative

Followers of Israel M.573 followers
location of Israel M.Guadalajara, Mexico Metropolitan Area

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  • Timeline

  • About me

    Senior UX/UI Designer/ Game Developer

  • Education

    • Universidad del Valle de Atemajac

      2010 - 2014
      Licenciatura Ciencias y técnicas de la comunicación

      Carrera que involucra estudios sobre medios como fotografía, televisión, radio y cine, así como la comunicación organizacional de las empresas, tanto interna como externa y recursos humanos. Se incluyen varias materias sobre publicidad y relaciones públicas.

    • Ironhack

      2020 - 2020
      Diplomatura User experience/ User Interface design

      UX/UI Design:Full-Time: Intensive 9-week courses in UX/UI Design Methodologies: Lean UX, Agile, Scrum, GV Sprints, Design Thinking.Tools: UX/UI Product Design: Figma,Sketch, Adobe XD, InVision, Wireframing, Prototyping.

  • Experience

    • Teleperformance Mexico

      Jan 2009 - Jul 2009
      Bilingual Customer Service Representative

      Bilingual communication with clients from the United StatesWorking under pressure involving customer serviceReal-time data entry while speaking with the clientTolerance for frustration and development of empathic skills.

    • Zoológico Guadalajara

      Jan 2014 - May 2014
      Co-conductor programa de radio

      Search for information for the program's contentLive interaction via social media with listenersCo-hosting the programGenerate content on social media

    • Instituto Politécnico Nacional

      Mar 2016 - Jan 2019
      Especialista en comunicaciones

      Optimization of educational resourcesGeneration of ideas for online education coursesLinking between teachers and design area for a congruent productDevelopment of guidelines for future coursesOrganization and scheduling of work

    • Roomie IT

      Mar 2020 - Jun 2020
      Jr UX/UI designer

      - Utilized low, mid, and high-fidelity wireframing and prototyping techniques- Created responsive UI designs for web and mobile applications- Worked collaboratively under agile methodologies, managing design tasksefficiently.

    • Monolithux

      Jun 2020 - Mar 2021
      Lead User Interface Designer

      - Provided professional UX/UI services to small companies, prioritizingaffordability.- Conducted user research, created user personas, and performed A/B testing.- Executed product design, style guide creation, information architecture, prototyping, UX writing, and wireframing.

    • Umvel

      Mar 2021 - Aug 2021
      Mid UX/UI Designer

      - Conducted UX research to gain user insights.- Executed low, mid, and high-fidelity wireframing and prototyping.- Created responsive UI designs for web and mobile applications.- Worked under focused sprints to meet project goals.

    • Palace Resorts

      Aug 2021 - Sept 2022
      Senior UX Designer

      - Conducted UX research to inform design decisions- Executed low, mid, and high-fidelity wireframing and prototyping - Created responsive UI designs, ensuring optimal user experiences - Redesigning internal systems, including financial systems, booking engines, billing systems, invitation generators, administrative systems, group management, payment and checkout systems, websites, and rules engine - Established a comprehensive design system - Coordinated projects under demanding deadlines. Show less

    • Interco

      Sept 2022 - Apr 2023
      Senior User Experience Designer

      - Utilized methodologies for user experience development in virtual realityenvironments.- Conducted UX/UI design for platforms, with a focus on video games and virtualreality.- Designed applications and services incorporating AI as a basis.- Specialized in audiovisual production software.- Developed UI for virtual reality.

    • Penstock Consulting

      Jul 2023 - now
      Lead UX UI Designer

  • Licenses & Certifications