Ekwudo Cynthia

Experience

• 

  First Bank of Nigeria Ltd.

  Jul 2017 - Jun 2021

  Teller/Marketing Associate

  • Posted numerous transactions that reflect debit or credit of cash on customers’ accounts.• Attended daily to a diverse range of customers by professionally managing their enquiries, requests, and complaints.• Handled various customer financial transactions like deposits, withdrawals, and transfers. Ensure customers were always satisfied and that all transactions are secure and successful.• Engaged in proven marketing strategies to sign up new customers with a focus on meeting the target given each month.• Dutifully guided and advised customers by exposing them to all bank products and services which include internet and mobile banking, individual savings and current account, and fixed deposit accounts.• Made regular reports to supervisors as required. Show less

• 

  First Bank of Nigeria Ltd.

  Aug 2021 - Dec 2022

  Non-Financial Transaction Officer (Team Lead)

  • As team lead, was responsible for coordinating all tasks assigned to team and ensured goals were met within the set timeline.• Verified and approved documents for the opening of new accounts or maintenance of existing ones.• Processed and dispatched all types of credit and debit cards, and delegated necessary assistance to customers for card activation.• Professionally managed customer complaints regarding cash dispense errors from ATM points, POS machines, mobile transfers, and internet banking.• Enrolled new customers on various banking digital platforms for easy transactions.• Issued bank hard tokens to customers for the completion of huge financial transactions.• Oversaw monthly stock-taking of ATM cards and render detailed reports on card issuance and balance. Show less