Abdul Haseeb

Experience

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  Michael Garron Hospital (formerly Toronto East General Hospital)

  Oct 2009 - Jan 2010

  Information Technology Help Desk

  - Responded to phone calls, diagnosed hardware and software problems, and traveled onsite to troubleshoot technical issues to ensure staff satisfaction and minimize workflow interruptions for staff- Upheld hospital confidentiality standards, by providing ongoing routine replacement of leased hardware, resulting in hospital assets being retired safely and securely- Collaborated with five other Help desk members to complete tasks in a timely manner working independently or together as the situation requires- Handled an average of 10+ technical issues hourly during peak hours, resulting in timely problem resolution and increased customer satisfaction Show less