Abdul Haseeb

Abdul Haseeb

Information Technology Help Desk

Followers of Abdul Haseeb39 followers
location of Abdul HaseebToronto, Ontario, Canada

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  • Timeline

  • About me

    Innovative truth seeker scouring data for future improvement

  • Education

    • NPower Canada

      2021 - 2021
      Jr. Data Analyst Data Modeling/Warehousing and Database Administration

      Microsoft Azure certification

    • Ryerson University

      2012 - 2017
      Bachelor of Science - BS Computer Science
  • Experience

    • Michael Garron Hospital (formerly Toronto East General Hospital)

      Oct 2009 - Jan 2010
      Information Technology Help Desk

      - Responded to phone calls, diagnosed hardware and software problems, and traveled onsite to troubleshoot technical issues to ensure staff satisfaction and minimize workflow interruptions for staff- Upheld hospital confidentiality standards, by providing ongoing routine replacement of leased hardware, resulting in hospital assets being retired safely and securely- Collaborated with five other Help desk members to complete tasks in a timely manner working independently or together as the situation requires- Handled an average of 10+ technical issues hourly during peak hours, resulting in timely problem resolution and increased customer satisfaction Show less

  • Licenses & Certifications