David S.

Experience

• 

  STRETTON LEISURE LIMITED

  Sept 1986 - Sept 1995

  Service/installation/ Workshop/ Senior Engineer

  various customer facing service roles, in electrical and electronic leisure industry

• 

  Stretton Leisure ltd

  Sept 1995 - Dec 1998

  Workshop Service Manager

  Workshop manager with P&L accoutability, circ 10 direct reports. responsible for appraisals, performance management.

• 

  LeisureLink

  Jan 1999 - Dec 1999

  Workshop Manager Asset and Logistics

  Asset and Logistics Manager in charge of workshops and deliveries, circ. 16 direct reports. In charge of spares P&L for the depot.

• 

  Mars Drinks

  Jan 2000 - Jul 2014

  In charge of circ.13-16 direct reports Development and implementation of core technical training as well as a wide variety of soft and IT skills.Brain Based/blended learning. Customer facing role maintaing and fixing customers and equipment.

  • Regional Techncial Manager

    Aug 2009 - Jul 2014

  • Northern Technical trainer

    Aug 2006 - Aug 2009

  • Field Service Engineer

    Jan 2000 - Aug 2006
• 

  ABB

  Jul 2014 - Mar 2015

  UK Service operations Manager, Drives and Automation

  In charge of the day to day running of Field Service engineers, workshop engineers, and technical helpline Circa: 3 team leaders, liaising with sub-contractors and additional resources from around the world, to ensure targets and goals were achieved for the division. Achieved a 33% increase in turnover, by better resource management. Developed direct staff and mentored in direct staff, to achieve goals. Key collaborator with other country Service managers.

• 

  Johnson Controls

  Mar 2015 - Apr 2016

  Regional Service Manager,Northeast

  In charge of the regional service provision for Tyco integrated fire and security in the Northeast Circa: 102 engineers, 7 team leaders. Responsible for the day to day running, P&L of region (achieved 60% service margin) responsible for 16 million revenue and 4 million additional works. Reviewing revenue with category B customers (circa 100-500k) contracted service revenue.

• 

  Costa Coffee

  Apr 2016 - Dec 2020

  2 Direct specialist reports. Specialising in compliance to UK/EU regulations, and driving internal Brand standards, risk management and business continuation strategy. Project management of cost saving projects, circa over the next 3 years 375k delivered on time and in full. Leading the regional service provision and planning department for Costa Express and its partners in the North Circa: 45 staff including, regional planners and 5 team leaders. Responsible for the day to day running and development of staff. A focus on Health and Safety, budget control, resource management, engagement and development of staff.

  • Operational Excellence Lead

    Jan 2020 - Dec 2020

  • Regional Service Manager (Costa Express) North Operations

    Apr 2016 - Jan 2020
• 

  HSB | HSB Engineering Insurance

  Jan 2021 - Sept 2024

  Operations Manager (North) UK & ROI

  Regional Service/Operations manager, covering 9 regional teams across the UK and Ireland, with circa 9 direct staff and 125 indirect staff, taking care of the needs of customers across local authority, national, heavy industrial, and domestic inspections in line with UK and EU regulations and guidelines on LOLER, PSSR, Electrical,and mechanical equipment.

• 

  Celli Group

  Sept 2024 - now

  Head of Field Service